Heather Silvers
Rutherfordton,NC
Summary
Strategic and innovative Human Relations Manager who translates business vision into HR initiatives that improve performance, profitability, growth, and employee engagement. Empowering leader who supports companies and top executives with a unique perspective and appreciation that human capital is every organization’s greatest asset. Genuine influencer who thrives on tough challenges and translates visions and strategies into actionable, value-added goals.
Overview
14
14
years of professional experience
Work History
HR Manager
SGL Carbon
Morganton, NC
04.2021 - Current
- Manage all Site HR needs utilize support staff for administrative duties; collaborates closely with senior leadership and global/regional HR partners to support Group and/or BU objectives.
- Carries out responsibilities in the following functional areas: employee relations, labor relations (Union Environment), training, performance management, on-boarding, policy implementation, recruitment/employment, local HR compliance coordination including affirmative action and employment law compliance.
- Reduced overall Union grievances from 33 to 6 in the first year, currently maintaining 5 or less on avg, no arbitrations.
- Instituted a employee referral program that reduced turnover by 20% with 92% retention rate on employees hired through this program since 2022.
- Piloted the Success Factors launch, trained all employees who now do their trainings and acknowledgments digitally.
- Manage plant HR department goals, objectives and systems alignment with BU and Global HR strategy. Drive a performance culture based in accountability and leadership.
- Manages labor relations administration including local policy and practice oversight and is primary information resource for labor relations topics.
- Manages administration of the Collective Bargaining Agreement including leading preparation and participation in contract negotiations. Helped achieve a less than 5% wage increase over a three year contract in 2023 soley based on positive employee relations. Lowest bargaining agreement increase in the company.
- Advises and collaborates with management in investigating, answering and settling Union grievances.
- Advises management of current labor legislation, labor market conditions, prevailing union and management practices, current wage rates, and employee benefit program practices and costs.
- Manages the local workers‘ compensation activities that include reporting injuries, communicating with injured employees, and working with management and employee to achieve claim resolution and return to work status.
- Oversight of site human resource information system records maintenance and site HR reporting including oversight of ISO training documentation.
- Maintains compliance with federal, state and local labor, employment and benefits laws and regulations
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Developed focused training programs, leadership pipeline and succession plans.
Human Relation Manager
Bimbo Bakeries USA
Gastonia, NC
11.2019 - 12.2020
- Hired, managed, developed and trained staff, established/monitored goals, conducted performance reviews and administered salaries for staff.
- Facilitated State Grant for over $200K+ in training funds for staff development in conjunction with WPCC college.
- Developed Train the Trainer Manufacturing Program
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Change Agent and Business Partner to their Plant Manager and Sales Directors and associates. HR Professional, responsible for ownership of all initiatives for Plant and Sales Locations that are related to Human Relations Function.
- Responsible to empower, involve engage and development for all associates. Conduct new associate orientation and other HR related training programs such as Leadership Transformation, , Diversity and Inclusion, Labor and Respect in the Workplace. Facilitate new hire safety orientation training and additional training needs assessments as needed by Plant.
- Responsible for overall process of transparent partner by working with people managers to determine appropriate course of action with regard to staffing, hiring, performance management, safety and/or attendance concerns. Partner as coach with salaried leaders. Lead process and communication for annual merit and performance reviews.
Human Resources Manager
Valley Fine Foods
Forest City, NC
09.2018 - 12.2019
- Managed leave administration, including employee notifications and vendor management, disability programs and health benefits
- Updated key human resource metrics, including turnover and terminations, using reporting tools on HR Management System database
- Improved appraisal, counseling and performance optimization techniques to maximize workforce satisfaction and productivity
- Coached managers through employee relations matters including employee engagement, documentation, discipline and performance improvement plans
- Evaluated and resolved all performance-based and on-site incident employee injury claims
- Labor Cost Analysis
- ADP Workforce Administrator
- Implemented and supervised orientation procedures for all new hires
- Applied analytical skills to collect data, clarify needs, identify underlying business drivers and propose options
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 160 new employees
Human Resource Director
Fair Haven Of Forest City
Forest City, NC
09.2015 - 10.2017
- Developed human resources policies/procedures for all employees
- Managed 401(k) administration, Family Medical Leave Act, workers' compensation claims/benefits
- Managed over +180 personnel files according to policy and federal/state law and regulations
- Managed payroll, time/attendance
- Partnered with IT department created a streamlined new hire on-boarding process
- Served as technical lead for infrastructure including development, QA, and systems management
- Researched new trends and technologies leading to testing and justification for deployment
- Managed local IT infrastructure including servers, security, networking, storage systems and desk top kiosks
- Gathered/analyzed performance metric data
- Established requirements for new systems and modifications
- Developed complete NC Medicare Approved Disaster Preparedness Manual for two long term care facilities
HR Operations Director
CAAMS MRO Services, Inc
Rutherfordton, NC
05.2010 - 08.2015
- Managed international operations, talent management responsibilities, vendors and contractors
- Served as FAA Representative, EHS and SOP trainer
- Database management, hardware and software installation and maintenance Project planning and analysis from beginning to implementation
- Implemented inventory controls that resulted in 85% reduction in pick time of product
- Created inventory records retention program and trace management system
- Implemented policies and standard operating procedures for continuous improvement
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Evaluated upcoming program plans to forecast expected resource needs
Education
Bachelor's - Business Administration
Western Carolina University
Cullowhee, NC05.2010
Skills
- Company Culture & Policy Development
- Coaching & Emotional Intelligence
- Train-the-Trainer
- HR Project Management
- Benefits and Compensation Management
- ADP Workforce Now & Kronos & SAP
- Compliance Trained in FMLA/ADA/EEO/WC
- Conflict Resolution (Union & Non-Union)
- Training Grants & Community Outreach
- Success Factors and ADP HRIS Systems
Timeline
HR Manager
SGL Carbon
04.2021 - Current
Human Relation Manager
Bimbo Bakeries USA
11.2019 - 12.2020
Human Resources Manager
Valley Fine Foods
09.2018 - 12.2019
Human Resource Director
Fair Haven Of Forest City
09.2015 - 10.2017
HR Operations Director
CAAMS MRO Services, Inc
05.2010 - 08.2015
Bachelor's - Business Administration
Western Carolina University
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