Heather Hurley
Concord,NH
Summary
To obtain employment in NH that utilizes the skills I have obtained from past work and school experiences, while also giving me the ability to learn new skills.
Overview
20
20
years of professional experience
Work History
Customer Service Associate
H&r Block
Concord, NH
02.2026 - 04.2026
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Educated customers on company offerings.
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Consulted with customers regarding needs and addressed concerns.
Customer Service Representative
Union Leader Corporation
Manchester, USA
01.2025 - 05.2025
- Provides excellent customer service
- Respond to email inquiries
- Data entry
Courtesy Booth Clerk/Cashier
Market Basket
Newburyport, USA
08.2006 - 03.2007
- Provided excellent customer service
- Handled store’s currency daily
- Lottery and nicotine sale
Education
No Degree - Business Management
Granite State College
Concord, NHSkills
- Point of sale systems
- Account management
- Customer service
- Hospitality and accommodation
- Product knowledge
- Appointment scheduling
- Team collaboration
- Dependable and responsible
- Friendly, positive attitude
- Multitasking
- Decision-making
Timeline
Customer Service Associate
H&r Block
02.2026 - 04.2026
Customer Service Representative
Union Leader Corporation
01.2025 - 05.2025
Courtesy Booth Clerk/Cashier
Market Basket
08.2006 - 03.2007
No Degree - Business Management
Granite State College