Heather M. Quintanar
Kingsburg
Summary
Senior Operations and people leader with 15+ years of experience overseeing , healthcare and retail operations. Proven record of driving profitability through disciplined P&L management, operational efficiency, and team development. Trusted Leader Known for building high- performing teams,strengthening client and referral relationships, and executing business strategies that improve service delivery, compliance, and finical performance.
Overview
17
17
years of professional experience
Work History
General Manager 2
Apria Healthcare
Visalia, CA
10.2024 - Current
- Directed daily operations to enhance service delivery and patient satisfaction.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Oversaw budgeting and resource allocation to optimize financial performance across departments.
- Serve as primary point of contact for hospital contracts, referral partners, and key stakeholders.
- Own P&L performance, Payroll, budgeting, fleet operations, and compliance within the DME healthcare sector.
- Lead and develop 20+ employees across logistics, warehouse, intake coordination, administration, and sales.
- Maintaining licensing for Branch, making sure everything up to code
- Full operational and financial accountability for a healthcare branch generating $5M+ in annual revenue.
Customer Relation Liaison
Apria Healthcare
Visalia, CA
01.2024 - 10.2024
- Coordinated communication between healthcare providers and patients to enhance service delivery.
- Developed relationships with key stakeholders to streamline patient care processes.
- Facilitated training sessions for staff on new initiatives and compliance regulations.
- Ensured accurate documentation of patient interactions in electronic health records systems.
- Drive revenue growth through market analysis referral development, and sales execution while maintaining budget targets.
- Collaborated with marketing teams to create targeted campaigns that enhanced brand visibility.
Branch Coordinator
Apria Healthcare
Fresno, CA
09.2011 - 01.2024
- Coordinated patient care services across multiple departments to enhance operational efficiency.
- Streamlined scheduling processes to optimize resource allocation and reduce appointment wait times.
- Implemented quality assurance measures to ensure compliance with healthcare regulations and standards.
- Developed training programs for new staff, fostering knowledge retention and process adherence.
- Managed inventory control systems, ensuring accurate tracking of medical equipment and supplies.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Ordered supplies, created purchase orders and entered orders into inventory.
Cashier
Target
Clovis, CA
11.2010 - 09.2011
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Maintained a clean and organized checkout area to enhance customer experience and operational flow.
- Assisted customers with product inquiries, providing knowledgeable support to improve satisfaction levels.
- Trained new team members on register protocols and customer service best practices to ensure consistent performance.
Medical Assistant
Central Valley Indian Health
Clovis, CA
04.2009 - 10.2010
- Administered patient care and assisted with clinical procedures to enhance patient experience.
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Maintained accurate electronic health records, ensuring compliance with healthcare regulations.
- Educated patients on treatment plans and medication usage to promote health literacy.
Education
Volunteer Actives
Selma CA High School Diploma -
Selma High
Selma, CA2005
Skills
- Leadership and team building
- Operations management
- Budgeting and forecasting
- Client relationship Management
- Payroll
- Sales/Marketing
Timeline
General Manager 2
Apria Healthcare
10.2024 - Current
Customer Relation Liaison
Apria Healthcare
01.2024 - 10.2024
Branch Coordinator
Apria Healthcare
09.2011 - 01.2024
Cashier
Target
11.2010 - 09.2011
Medical Assistant
Central Valley Indian Health
04.2009 - 10.2010
Volunteer Actives
High School Diploma -
Selma High