Heather (Maria) Stoica
Reno
Summary
Proven customer service professional with experience at Arby's, adept in multitasking and maintaining high sanitation standards. Demonstrates exceptional problem-solving abilities and a positive attitude, contributing to increased customer satisfaction. Skilled in cash handling and effective communication, ensuring operational excellence in fast-paced settings.
Overview
1
1
year of professional experience
Work History
Customer Service
Arby's
08.2024 - Current
- Delivered exceptional customer service, addressing concerns and providing product information.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Customer Service
Taco Bell
08.2023 - 08.2024
- Provided exceptional customer service, leading to increase in repeat patronage.
- Delivered high-quality customer service, resolving issues promptly and professionally.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Education
Associate of Arts - Psychology
Truckee Meadows Community College
Reno, NV12-2026
High School Diploma -
TMCC Magnet Highschool
Reno, NV06-2025
Skills
- Reliable customer service
- Quick learner
- Positive attitude
- Multitasking
- Strong work ethic
- Cleaning and sanitation
- Problem-solving
- Strong communication skills
- Positive attitude and energy
- Fast-paced environment
- Productivity and efficiency
- Patience and empathy
- Cash handling
Timeline
Customer Service
Arby's
08.2024 - Current
Customer Service
Taco Bell
08.2023 - 08.2024
Associate of Arts - Psychology
Truckee Meadows Community College
High School Diploma -
TMCC Magnet Highschool
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