Heather Marie Phillips
Calhoun,GA
Summary
Dedicated professional with a strong background in hospitality. Known for exceptional customer service and effective multitasking skills. Committed to enhancing client satisfaction and maintaining efficient operations.
Overview
2026
2026
years of professional experience
Work History
Cook
Waffle House
01.2026 - Current
- Prepared and cooked a variety of menu items to ensure quality and consistency.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Server
Waffle House
09.2018 - 01.2026
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Delivered exceptional customer service in fast-paced environment.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Executed cash transaction processes with precision to ensure accurate financial reporting.
- Served food and beverages promptly with focused attention to customer needs.
Cashier
Walmart
2019 - 2020
- Handled cash and credit transactions with accuracy and attention to detail.
- Assisted customers in locating products and resolving inquiries effectively.
- Maintained a clean and organized checkout area to enhance customer experience.
- Implemented best practices for checkout efficiency, reducing wait times for customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server
Waffle House
10.2013 - 01.2018
- Delivered exceptional customer service in fast-paced environment.
- Managed multiple tables efficiently while ensuring timely order delivery.
- Trained new staff on company policies and service standards.
- Collaborated with kitchen team to streamline food preparation processes.
Education
High School Diploma -
Harlem High School
Harlem, GASkills
- Performance improvement
- Inventory management
- Teamwork and collaboration
- Quality assurance and control
- Multitasking and organization
- Hospitality service expertise
- Problem-solving
- Time management
Timeline
Cook
Waffle House
01.2026 - Current
Server
Waffle House
09.2018 - 01.2026
Server
Waffle House
10.2013 - 01.2018
Cashier
Walmart
2019 - 2020
High School Diploma -
Harlem High School