Heather Treiber
Leeds
Summary
Results-driven Operations Manager with expertise in problem-solving, team leadership, and customer service. Proven track record in optimizing processes and enhancing satisfaction through effective mentorship and quality control measures.
Overview
5
5
years of professional experience
Work History
Operations Manager
Mitchell Cleaning & Painting Services
Camden, Sc
08.2017 - 08.2018
- Streamlined scheduling processes to optimize workforce allocation and improve service delivery.
- Implemented quality control measures that enhanced customer satisfaction and reduced rework rates.
- Mentored team members on operational best practices, fostering a culture of continuous improvement.
- Analyzed workflows to identify inefficiencies, leading to improved resource utilization and cost savings.
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
Assistant Manager
Rivers Edge Apartments & Townhomes
Camden, Sc
03.2013 - 06.2016
- Oversaw daily operations, ensuring high standards of property management and resident services.
- Coordinated maintenance requests, improving response times and resident satisfaction.
- Managed leasing processes, enhancing occupancy rates through targeted marketing strategies.
- Developed training programs for new staff, fostering a collaborative team environment.
Education
High School Diploma -
Lugoff Elgin High School
Lugoff, SCSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
Mitchell Cleaning & Painting Services
08.2017 - 08.2018
Assistant Manager
Rivers Edge Apartments & Townhomes
03.2013 - 06.2016
High School Diploma -
Lugoff Elgin High School