Heather Knowlton
Sistersville,WV
Summary
Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 17+ year history of success in the fastener industry.
Overview
25
25
years of professional experience
Work History
Branch Manager
Southern Fasteners
Parkersburg, WV
01.2007 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided leadership during times of organizational change or crisis situations.
- Monitored staff performance and addressed issues.
- Minimized staff turnover through appropriate selection, orientation and training.
- Delegated work to staff, setting priorities and goals.
Manager
SUBWAY®Restaurants
Morgantown, WV
05.2005 - 07.2006
- Maintained records of food inventory, supplies, and equipment.
- Scheduled shifts for staff in accordance with budget guidelines.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
- Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
Assistant Office Manager
IGA Supermarket
Sistersville, WV
11.1999 - 04.2005
- Processed payments using cash register, credit and debit cards, checks and gift cards.
- Assisted in stocking shelves with merchandise.
- Balanced cash drawer at the end of shift according to store policy.
- Maintained accurate records of sales, refunds, and exchanges.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Some College (No Degree) - Accounting
WVU Parkersburg
Parkersburg, WVSkills
- Work Prioritization
- Reporting familiarity
- Sales professional
- Customer Service
- Branch Operations Management
- Customer Relationships
- Training and Development
- Team Player
Timeline
Branch Manager
Southern Fasteners
01.2007 - Current
Manager
SUBWAY®Restaurants
05.2005 - 07.2006
Assistant Office Manager
IGA Supermarket
11.1999 - 04.2005
Some College (No Degree) - Accounting
WVU Parkersburg
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