Heather Nicole Reyes
House of Rohl
Westminster,CA
9
years of professional experience
Supported customer service operations with a focus on efficiency and accuracy in task completion.,Assisted in maintaining regulatory compliance through quality control and process improvements.,Collaborated with cross-functional teams to resolve challenges and uphold product standards.
Work History
Quality Associate
1 Year 7 Months- Managed precise inventory documentation within SAP systems, contributing to streamlined operations.
- Updated quality assurance databases with essential data, such as test results and audit findings.
- Conducted evaluations of ongoing production by verifying specifications through visual and measurement assessments, and communicated necessary adjustments to the production supervisor.
- Collaborated with cross-functional teams to resolve quality concerns and execute corrective measures.
Quality Control and PM Inspector
1 Year 4 Months- Analyzed plans, specifications and blueprints to understand product requirements.
- Identified production concerns and worked with supervisors to understand and remedy situations.
- Compared product and materials colors, shapes, textures and grades with predetermined templates.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
Merchandise Associate
1 Year- Answered telephone to give callers store information and look up order details.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Demonstrated excellent customer service skills at all times.
- Maintained knowledge of sales and promotions, return policies and security practices.
Customer Service Cashier
3 Years 2 Months- Demonstrated exceptional oral and written communication skills with customers, and management to ensure efficient delivery of services.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
Associate of Science - Interdisciplinary Studies
- Expected Graduation: December 2025
- GPA: 3.5
High School Diploma
- Expected Graduation: December 2025
- GPA: 3.6
Skills
Customer service
Quality inspection
Database management
Documentation skills
Sales support
Product knowledge
Effective communication
Data entry
Teamwork and collaboration
Hobbies and Interests
- Hiking
- Organizing
- Reading books
- Visiting different islands and beaches
- Travelling to different states
- Watching horror movies
Timeline
Quality Associate
House of Rohl
12.2023 - 07.2025Read More
Quality Control and PM Inspector
BBraun Medical Inc.
06.2022 - 10.2023Read More
Merchandise Associate
Walmart
06.2021 - 06.2022Read More
Customer Service Cashier
Mcdonalds
09.2016 - 11.2019Read More
El Toro High School
High School Diploma
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Saddleback College
Associate of Science from Interdisciplinary Studies
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