Heather Pelton
Lubbock,TX
Summary
Highly skilled Custom Framing Specialist with significant experience in creating custom frames for artwork, photographs, and memorabilia. Possess strong knowledge of framing techniques and materials, ensuring high-quality results tailored to each client's needs. Demonstrated ability to manage multiple projects while maintaining high standards of craftsmanship. Notable contribution to increasing customer satisfaction through personalized frame design consultation services.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Bookkeeper with strong technical proficiency and commitment to accuracy in financial data entry and financial record keeping. Experienced working in both accounting-focused and general office settings. Dedicated to conforming with internal policies and standards.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Custom Framing Specialist and Bookkeeper
Hobby Lobby
Lubbock, TX
08.2017 - 12.2025
- Designed customized framing solutions for diverse customer projects.
- Assisted customers in selecting materials and styles for optimal presentation.
- Operated framing machinery to ensure precise cuts and fittings.
- Educated customers on proper care and display of framed items.
- Collaborated with team members to enhance customer service experience.
- Resolved customer inquiries and concerns regarding framing options effectively.
- Cultivated long-term customer relationships through attentive service and personalized framing solutions.
- Evaluated customer art pieces for proper fit within the desired frame size and shape.
- Provided customers with customized framing solutions to meet their individual needs.
- Inspected finished product prior to delivery or shipment to guarantee quality standards were met.
- Adhered strictly to company policies related to pricing structures and payment terms.
- Performed the cutting, joining, and assembly of frames to exact specifications.
- Organized and maintained a wide variety of frame samples, mats, glass, and other materials.
- Maintained a clean work area at all times by adhering to safety guidelines and procedures.
- Provided guidance on color combinations or design suggestions when requested by customers.
- Generated accurate cost estimates for projects, ensuring alignment with customer specifications.
- Assisted in maintaining an inventory of supplies and ordering new materials as needed.
- Met tight deadlines while working on multiple projects simultaneously without compromising quality.
- Ensured all artwork was handled with care during the framing process.
- Worked closely with clients to ensure satisfaction throughout the entire framing process.
- Resolved any customer complaints or issues promptly in a professional manner.
- Utilized various tools including hammers, screwdrivers, levels, clamps. in daily operations.
- Educated customers on different types of frames including wood vs metal options as well as matting choices.
- Worked alongside entire development team in energetic and creative environment.
- Built strong relationships with artists and partners to enhance collaboration with artists and other internal partners to create positive rapport for future projects.
- Reconciled bank statements with internal financial records regularly.
- Assisted in preparing monthly financial reports for management review.
- Utilized accounting software to track and categorize financial transactions.
- Collaborated with auditors to provide necessary documentation during audits.
- Processed accounts payable and receivable transactions.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Conducted monthly bank reconciliations.
- Ensured accuracy in all accounting entries and records.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Performed month-end closing activities.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Maintained and reconciled general ledger accounts.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Ensured compliance in executing and tracking bank reconciliations, A/P, invoicing, billing, and collections.
- Handled sensitive financial information with confidentiality and integrity.
- Managed financial transactions and recordkeeping with precision, ensuring accuracy in ledgers and accounts.
- Monitored cash flow, preparing reports to inform management of financial status.
- Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
- Assisted in the development and implementation of new accounting procedures and systems.
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Shift Key Holder
JOANN Fabrics and Crafts
Rohnert Park, California
04.2014 - 07.2017
- Opened and closed the store, ensuring security and compliance.
- Managed cash registers, handling transactions and balancing cash drawers.
- Trained new employees on store procedures and customer service standards, enhancing team performance and customer satisfaction.
- Assisted customers with product selection, providing knowledgeable recommendations.
- Organized store displays to enhance visual appeal and promote products.
- Maintained inventory levels by restocking shelves regularly.
- Addressed customer inquiries and resolved issues with professionalism and care.
- Collaborated with team members to maintain a clean and orderly environment.
- Resolved customer complaints in a professional manner.
- Utilized point-of-sale system to process payments from customers quickly and accurately.
- Performed regular maintenance checks on equipment such as cash registers, scanners.
- Delegated tasks to ensure all responsibilities were covered and deadlines met. and monitored employee performance to ensure work was completed accurately and on time.
- Tracked sales figures, analyzed trends, and reported insights to management team to inform business decisions.
- Ensured daily store operations ran smoothly and efficiently.
- Identified potential safety hazards and took corrective action when necessary.
- Trained new employees on proper use of equipment, cash handling techniques, customer service protocols.
- Maintained a clean, organized, and secure environment for staff and customers.
- Developed and implemented strategies utilizing marketing materials to drive sales volume and promote key products.
- Assigned tasks and delegated responsibilities among team members based on individual strengths.
- Maintained accurate inventory records using established procedures.
- Provided friendly customer service to guests and answered any questions they had about products or services.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Partnered with store leadership team to learn and understand management processes and reports.
- Captured customer information to maximize future clienteling opportunities.
- Developed extensive product knowledge, growing revenue, and building consumer base.
- Provided feedback to management on customer needs and preferences to improve product offerings.
- Handled customer inquiries and complaints with professionalism and patience.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Mentored newly hired staff in upselling techniques to improve sales.
- Used Point of Sale register system to complete transactions.
- Researched out-of-stock items to find additional inventory in other store locations.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Processed credit card payments and counted back change and currency with accuracy rate.
Overnight Stocker
PetSmart
Rohnert Park, California
10.2015 - 03.2016
- Stocked shelves with pet supplies and food efficiently during overnight shifts.
- Restocked shelves according to plan-o-grams set up by management team.
- Organized shelves, racks and bins to ensure product availability.
- Received and stocked merchandise in a timely manner.
- Organized inventory in backroom to ensure easy access for daily operations.
- Collaborated with team members to efficiently restock displays and promotional areas, enhancing product visibility.
- Maintained store cleanliness and safety standards throughout night shifts to provide a safe shopping environment.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Identified and quickly handled spill clean-up.
- Monitored product expiration dates and removed outdated items from shelves to ensure product quality for customers.
- Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
- Operated forklifts and pallet jacks safely to move heavy merchandise when needed.
- Received shipments, checked for accuracy, and reported discrepancies promptly.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Removed boxes and debris from sales floor for a tidy shopping environment.
- Built displays for special promotions, sales events, and seasonal items.
- Conducted price changes as needed, following established procedures.
- Updated pricing and sales signs to promote merchandise.
- Completed transactions using point of sale system.
- Processed returns according to established guidelines.
- Used proper case cutting techniques to cut and sort stock loads.
- Maintained an orderly appearance at all times throughout the store.
Custom Framing Manager
JOANN Fabrics and Crafts
Hurst, Texas
09.2005 - 02.2012
- Led custom framing team to deliver high-quality products.
- Trained staff on framing techniques and customer service skills.
- Assisted customers in selecting frames and matting options.
- Developed creative solutions for unique framing requests from customers.
- Collaborated with customers to select frames and matting that best suited their needs while staying within budget.
- Coordinated project timelines for custom framing orders.
- Managed inventory of framing materials and supplies efficiently.
- Tracked sales data to maintain optimal inventory levels and ensured timely reordering of supplies.
- Procured essential framing materials to ensure timely completion of custom orders. such as mat boards, glass, backing boards, and other mounting materials.
- Ensured compliance with safety and operational standards in the workspace.
- Monitored employee performance to ensure quality standards were met or exceeded.
- Verified consistency and quality of completed work to uphold high standards for custom framing.
- Trained new employees in proper handling of artwork, use of tools and equipment, customer service techniques, and safety procedures.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created displays for merchandise including framed art prints, mirrors, diplomas, certificates.
- Maintained records of sales transactions for accounting purposes.
- Addressed customer complaints courteously to foster positive relationships and enhance customer satisfaction.
- Prepared monthly reports detailing revenues earned from custom framing services.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Conducted regular audits of the shop's supply inventory in order to detect any discrepancies.
- Reviewed invoices from vendors to make sure orders had been filled correctly at competitive prices.
- Planned work schedules for staff based on workload demands throughout the year.
- Calculated pricing for custom frame jobs based on labor costs plus material expenses.
- Collaborated with other departments to enhance overall store experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed business performance data and forecasted business results for upper management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Lighting Sales Associate
The Great Indoors
Dallas, TX
04.2010 - 03.2011
- Demonstrated lighting products to showcase features and benefits effectively.
- Provided expert advice on lighting products to ensure customer satisfaction.
- Guided customers in selecting tailored lighting solutions for their homes, enhancing their shopping experience.
- Recognized and acted on sales opportunities by suggesting complementary items or services, contributing to overall sales growth.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Provided product knowledge and recommendations to enhance customer satisfaction.
- Supported promotional events by setting up displays and engaging with attendees.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Maintained an up-to-date knowledge of new lighting products and industry trends.
- Collaborated with team members to maintain visual merchandising standards.
- Maintained visual displays throughout the store, including window displays and promotional signs.
- Handled inventory management, including restocking and organizing displays.
- Organized special orders for customers who requested particular lighting fixtures or components not available in store.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Tracked customer purchases using a computerized sales tracking system.
- Processed sales transactions accurately and efficiently at the register.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Greeted customers warmly upon entry to create a welcoming atmosphere. and provided excellent customer service.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Resolved customer complaints in a timely manner while maintaining professional composure.
- Assisted in the display of merchandise, ensuring that items were attractively arranged.
- Initiated friendly conversation with customers to determine level of assistance required.
- Answered phone inquiries from potential customers regarding product availability and pricing information.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Managed daily operations of the store including opening and closing procedures and cash handling duties.
- Participated in weekly staff meetings to discuss upcoming promotions or events.
- Created price tags and merchandise signs for new items.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Cultivated relationships with regular customers, delivering personalized service that fostered customer loyalty and repeat business.
- Assisted in the preparation and execution of physical inventory counts.
Education
Bachelor of Arts - Interior Design
The Art Institute of Dallas
Dallas, TX 07.2007 - 03.2010
Bachelor of Arts - Interior Design
University of North Texas
Denton, TX 08.2005 - 05.2007
Skills
- Customer relationship management
- Inventory management
- Visual merchandising
- Sales reporting
- Team collaboration
- Problem solving
- Effective communication
- Employee training
- Cash handling
- Attention to detail
- Conflict resolution
- Confidentiality handling
- Critical thinking skills
- Microsoft Office
- Multi-task management
- Multi-line telephone system operation
- Communication skills
- Record preparation
Timeline
Custom Framing Specialist and Bookkeeper
Hobby Lobby
08.2017 - 12.2025
Overnight Stocker
PetSmart
10.2015 - 03.2016
Shift Key Holder
JOANN Fabrics and Crafts
04.2014 - 07.2017
Lighting Sales Associate
The Great Indoors
04.2010 - 03.2011
Bachelor of Arts - Interior Design
The Art Institute of Dallas
07.2007 - 03.2010
Custom Framing Manager
JOANN Fabrics and Crafts
09.2005 - 02.2012
Bachelor of Arts - Interior Design
University of North Texas
08.2005 - 05.2007