Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Heather Ree Fonshell

Palm Harbor,FL

Summary

Dependable customer service professional and receptionist known for exceptional interpersonal and organizational skills. Proven ability to enhance customer experiences, train new team members, and implement efficient practices in the workplace, ensuring a high standard of service.

Overview

20
20
years of professional experience

Work History

Lead Barista

Saddlebred Cafe
Dunedin, FL
12.2025 - Current
  • Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
  • Trained new baristas on beverage preparation techniques and customer service standards.
  • Maintained cleanliness and organization of workstations to ensure compliance with health protocols.
  • Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.

Receptionist

Kopfarbeit Hair Salon
Paderborn, Germany
08.2023 - 08.2025
  • Managed front desk operations, ensuring seamless appointment scheduling and customer flow.
  • Assisted clients with inquiries, providing exceptional customer service to enhance salon experience.
  • Processed transactions accurately using POS systems, maintaining financial integrity for daily sales.
  • Coordinated communication between stylists and clients, optimizing service delivery and satisfaction levels.
  • Managed email interactions with clients and vendors, enhancing communication efficiency.
  • Cultivated an inviting and comfortable atmosphere by ensuring exceptional cleanliness throughout salon facilities.

Sales Associate

Chocolat Boutique
Paderborn, Germany
01.2018 - 03.2020
  • Managed first point of contact with customers to address inquiries and provide assistance.
  • Engaged customers with product knowledge, enhancing overall shopping experience.
  • Managed inventory audits and processing to enhance product availability and sales efficiency.
  • Processed transactions efficiently, maintaining accuracy in cash handling and sales reporting.
  • Collaborated in crafting social media content to enhance brand visibility.

Patient Coordinator

Klement Family Dental
St. Petersburg, FL
04.2010 - 03.2012
  • Coordinated patient appointments ensuring optimal scheduling and minimal wait times.
  • Managed patient intake processes, ensuring accurate insurance verifications and documentation.
  • Assessed patient requirements and crafted detailed treatment and financial plans, addressing potential financing solutions.
  • Analyzed patient needs and coordinated efforts to facilitate same-day treatment availability.
  • Oversaw front-end team operations, providing guidance and support to enhance productivity and goal attainment.

Bank Teller

Wells Fargo
Clearwater, FL
07.2006 - 04.2010
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
  • Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
  • Assessed customer needs for banking products and provided tailored consultations on available options.
  • Maintained compliance with banking regulations and internal policies to mitigate risk exposure.
  • Conducted training sessions to enhance team members' understanding of operational procedures and customer service excellence.
  • Oversaw implementation of customer service protocols to enhance overall service quality.

Education

High School Diploma -

Dunedin High School
Dunedin, FL

B1 German Language Proficiency -

InBit Language Institute
Paderborn, Germany

C1 German Language Proficiency -

SBH West Language Institute
Paderborn, Germany

Skills

    Dependable work ethic

    Goal-oriented mindset

    Strong interpersonal skills

    Persistence in challenging situations

    Encouraging attitude

    Analytical problem solver

    Expert in client relations

Languages

English
Native or Bilingual
German
Native or Bilingual
Spanish
Elementary

Interests

  • Crafting and DIY Projects
  • Fundraising Events
  • Cooking and hosting dinner parties
  • Animal Rescue Efforts
  • Toastmasters
  • Acting and Theater
  • Culinary Tourism

Timeline

Lead Barista

Saddlebred Cafe
12.2025 - Current

Receptionist

Kopfarbeit Hair Salon
08.2023 - 08.2025

Sales Associate

Chocolat Boutique
01.2018 - 03.2020

Patient Coordinator

Klement Family Dental
04.2010 - 03.2012

Bank Teller

Wells Fargo
07.2006 - 04.2010

High School Diploma -

Dunedin High School

B1 German Language Proficiency -

InBit Language Institute

C1 German Language Proficiency -

SBH West Language Institute

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