Emma Scott
Highland Village
Summary
Dynamic and dedicated professional with extensive experience at Starbucks, excelling in customer service and employee training. Proven ability to foster team collaboration and enhance guest experiences. Skilled in cash handling and problem-solving, consistently creating a welcoming atmosphere while supporting new staff in delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Barista Trainer
Starbucks
05.2025 - Current
- Trained and supported new baristas in customer engagement, beverage quality, and adherence to store standards, improving service consistency
- Delivered exceptional customer service, enhancing customer satisfaction in a fast-paced retail environment
- Maintained a welcoming, upbeat atmosphere, fostering positive interactions among customers and team members
- Processed cash and POS transactions with precision at the checkout counter.
After-School Care Teacher
Responsive Education Solutions
08.2023 - 05.2025
- Supervised and supported students in after-school program, fostering a safe and engaging environment
- Communicated effectively with parents and staff to address student needs and enhance program participation
- Maintained a safe, organized, and positive environment
- Exhibited responsibility and patience while interacting with students and staff in various situations.
Waitress
Sullivan's Old Town BBQ
Lewisville
05.2020 - 03.2023
- Took accurate orders and coordinated with kitchen staff to ensure timely meal preparation.
- Collaborated with team members to ensure timely food delivery to customers.
- Resolved customer complaints and concerns, fostering positive dining experiences through professionalism and empathy.
- Maintained cleanliness and organization of dining area and service stations.
- Processed cash transactions and managed payments at the register with attention to detail.
- Assisted in training new waitstaff on restaurant procedures and menu items.
- Developed positive relationships with regular customers through friendly conversation.
Education
Fine Arts & Design - Interior Design
Arizona State University
Tempe, AZ05-2028
Skills
- Cash Handling & POS Systems
- Customer service
- Guest experience
- Employee training
- Team Collaboration
- Problem solving
- Time Management
- Dependable work ethic
- Communication skills
- Time management
- Cash handling
Availability
Available to work Full time.
References
Available upon request
Timeline
Barista Trainer
Starbucks
05.2025 - Current
After-School Care Teacher
Responsive Education Solutions
08.2023 - 05.2025
Waitress
Sullivan's Old Town BBQ
05.2020 - 03.2023
Fine Arts & Design - Interior Design
Arizona State University