Summary
Overview
Work History
Education
Skills
Street
City
State
Zip
Sensitivity
Timeline
Generic
Heathyr Stanics

Heathyr Stanics

Perry,GA

Summary

Dedicated and results-driven insurance agent with over 15 years of experience, with a strong desire to leverage my expertise in the insurance industry to excel as a professional in a new capacity. I am seeking a challenging role where I can utilize my knowledge and technical skills. Team builder, self-motivated, and high energy confident individual with an infectious enthusiasm for helping people and achieving success.

Overview

16
16
years of professional experience

Work History

INSURANCE AGENT

GEICO
05.2008 - Current
  • Achieved GEICO Chairman's Club Gold Tier designation for ranking #2 in the Internet Department, countrywide out of 700+ agents
  • Earned multiple recognition accolades for being a top performer with work output, survey satisfaction, and average handling time - within the regional department and countrywide
  • Communicated with policyholders via chat and email to ensure they were provided with the best experience possible, while troubleshooting any issues and answering inquiries about their policies
  • Created 500+ templates for agents to assist in their efficiencies, using Microsoft Word, Excel, and OneNote.
  • Handled 300+ customers per week depending on the channel; email, chat, or phone
  • Remedied issues quickly and within the parameters of company mandated guidelines and procedures
  • Documented all customer information accurately in our systems, providing brief detailed notes for future handling
  • Often handled multiple chats and emails at once using Salesforce CRM, prioritizing the workload based on severity and impact to the policyholder, while maintaining proper etiquette and never having the customer hold more than 3 minutes for a response.

Education

BUSINESS MANAGEMENT -

WESLEYAN COLLEGE
MACON, GA

DATA ANALYTICS PROFESSIONAL CERTIFICATE -

GOOGLE COURSERA

CYBER SECURITY PROFESSIONAL CERTIFICATE -

GOOGLE COURSERA

DIPLOMA -

BARRINGTON HIGH SCHOOL
BARRINGTON, IL
05.2003

Skills

  • CRM Salesforce
  • Workday HCM
  • Excellent communication and interpersonal skills
  • Data analysis and problem-solving
  • Risk assessment and underwriting
  • Computer Proficiency
  • Microsoft Word, Excel, OneNote, PowerPoint
  • Patience and Empathy
  • Compliance and regulatory knowledge
  • Ability to support projects with minimal supervision
  • Multitasking and time management
  • Exceptional interpersonal skills

Street

4295 Ocmulgee East Blvd

City

Macon

State

GA

Zip

31295

Sensitivity

General/Internal

Timeline

INSURANCE AGENT

GEICO
05.2008 - Current

BUSINESS MANAGEMENT -

WESLEYAN COLLEGE

DATA ANALYTICS PROFESSIONAL CERTIFICATE -

GOOGLE COURSERA

CYBER SECURITY PROFESSIONAL CERTIFICATE -

GOOGLE COURSERA

DIPLOMA -

BARRINGTON HIGH SCHOOL
Heathyr Stanics