Heaven Bailey
Mesquite,TX
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Sales Producer
Kevin McKee Allstate Agency
Dallas, TX
03.2024 - Current
- Drove sales growth for the organization by connection with interested prospective customers via outbound calls, emails, and SMS.
- Promoted products and services using upselling and other sales strategies.
Claims Adjuster
State Farm
Contract
04.2022 - 08.2023
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement
- Completed required investigations within reasonable timeframes
- Logged and Reported complaints, defects, and bugs to QA leads
- Organized documents needed for underwriting decisions and prepared summaries of findings.
- Managed a portfolio of clients by providing customer service support related to their policies.
Sales Account Manager
WestWay Promotions
Contract
08.2021 - 03.2022
- Collaborated with other account managers to prepare and deliver performance updates
- Wrote, proofed and edited sales proposals in correspondence
- Formulated trusting relationships with key accounts
Payroll Associate
Intuit Quickbooks Payroll
Contract
01.2021 - 07.2021
- Trained customers on how to properly utilize new products and new updates that has been made to the software
- Provided customers with expertise responses for any questions they may have had on the software
- Executed great customer service, while helping clients with troubleshooting issues
Front Office Manager
Holiday inn Express
01.2019 - 01.2021
- Trained and helped develop a dynamic administrative front desk team
- Monitored financial bookkeeping for accuracy and compliance
- Operated the Front Desk booking rooms made in person and by calls
- Drafted and maintained incident reports, daily activity logs and other documents requested by management
Education
Bachelor's degree - liberal arts of communications studies
University of North Texas
Skills
- Written and verbal communications skill
- Documentation Review
- Analytical Thinking
- Proficiency in Microsoft Office and Excel
- Detail Oriented
- Problem Solving
- Organizational Skills
- Policy Interpretation
- Teamwork Abilities
- Multitasking Abilities
- Documentation Review
- Fraud Detection
Certification
- Property and Casualty License (Producer and Adjuster)
Timeline
Licensed Sales Producer
Kevin McKee Allstate Agency
03.2024 - Current
Claims Adjuster
State Farm
04.2022 - 08.2023
Sales Account Manager
WestWay Promotions
08.2021 - 03.2022
Payroll Associate
Intuit Quickbooks Payroll
01.2021 - 07.2021
Front Office Manager
Holiday inn Express
01.2019 - 01.2021
Bachelor's degree - liberal arts of communications studies
University of North Texas
- Property and Casualty License (Producer and Adjuster)