Heaven Branch
South East Eye
Odum,GA
9
years of professional experience
Dedicated, efficient and organized professional with more than 7 years experience in patient care services. Skilled in streamlining processes and problem-solving, contributing to improved patient care and operational excellence within healthcare settings.
Work History
Patient Service Representative
3 Years 6 Months- Managed patient scheduling and appointment confirmations.
- Facilitated communication between patients and healthcare providers.
- Assisted in maintaining electronic and physical health records with accuracy and attention to detail.
- Coordinated insurance verification processes.
- Prepared patient charts for upcoming clinical schedules.
- Managed data entry for physician's exams, diagnoses and chart notes.
- Assisted in surgical scheduling, which includes, but is not limited to: scheduling surgical dates and schedule changes, reviewing and completing consent forms with patients, communicating with the patients, as well as, the surgical facilities, reviewing patient costs and options, pre-operative and post-operative care instructions, and prior authorizations through insurance companies.
Stay at Home Parent
1 Year 3 Months- Developed educational activities to enhance children's learning and development.
- Managed daily schedules and routines to ensure efficient household operations.
- Coordinated family events, fostering strong relationships and communication among members.
- Streamlined grocery shopping and meal preparation for optimal nutrition and budget management.
- In this time I was also a housekeeper for 2 clients which I maintained on a weekly basis.
Front Desk Receptionist
4 Years 6 Months- Coordinated patient scheduling, optimizing appointment flow to enhance office efficiency.
- Trained new staff on front desk procedures, promoting a cohesive team environment and service continuity.
- Maintained organized patient records using electronic and physical health record systems for accurate data management.
- Trained new staff on front desk procedures.
- Greeting patients, checking them in for their appointments, managing disgruntled patients, checking them out, scheduling future appointments, coding exams and collecting copayments.
Education
GED
Skills
Customer service
HIPAA compliance
Insurance verification
Multitasking
Patient scheduling
Teamwork
Problem Solving
Operational efficiency
Organization
Timeline
Patient Service Representative
South East Eye
02.2023 - CurrentRead More
Stay at Home Parent
NA
10.2021 - 01.2023Read More
Front Desk Receptionist
South East Eye
04.2017 - 10.2021Read More
Brunswick High School
GED
Read More