Heaven Bush
Humble,TX
Summary
Dynamic security professional with a proven track record at United Security Services, excelling in emergency response and customer service. Adept in CCTV surveillance and access control, I prioritize safety while fostering positive relationships. My detail-oriented approach ensures effective incident reporting and workplace safety, contributing to a secure environment for all.
Overview
7
7
years of professional experience
Work History
Security Officer
United Security Services
03.2023 - 01.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Front Desk Receptionist
Hilton Garden Inn Hotel
10.2020 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Cashier
Walmart
05.2018 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Diploma - N/a
Humble High School
Humble, TX06.2021
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Surveillance
- Emergency response
- Access control
- Patrol operations
- Relationship building and management
- FLUENT IN LANGUAGE
- Criminal law knowledge
- Work ethic
- Workplace safety
- Security camera monitoring
- Perimeter security
Timeline
Security Officer
United Security Services
03.2023 - 01.2025
Front Desk Receptionist
Hilton Garden Inn Hotel
10.2020 - 01.2022
Cashier
Walmart
05.2018 - 02.2019
Diploma - N/a
Humble High School
Similar Profiles
Garfield GayleGarfield Gayle
Detention Officer US Marshall (Sub Contractor) at United Security ServicesDetention Officer US Marshall (Sub Contractor) at United Security Services
Shirly SaysonShirly Sayson
Unarmed Security Guard at United Security ServicesUnarmed Security Guard at United Security Services
Ruth M Jean NoelRuth M Jean Noel
Security Officer at United Security ServicesSecurity Officer at United Security Services
Brian, Esteban PriceBrian, Esteban Price
Military Police at Texas Military DepartmentMilitary Police at Texas Military Department
Avis JonesAvis Jones
Housekeeper at The Reserve at PasadenaHousekeeper at The Reserve at Pasadena