Summary
Overview
Work History
Education
Skills
Timeline
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Heaven Cline

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Experienced with smoothly equipping employees to independently handle daily functions and meet customer needs. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience

Work History

Manager

A Taste Of Bend LLC
02.2023 - 11.2023
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.

Manager

Sweet Escapes LLC
06.2021 - 11.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.

Student Employee

UO Dining Services
09.2020 - 06.2021
  • Balanced academic and work requirements to continue building diverse knowledge base.
  • Helped keep operations efficient by restocking and organizing supplies for front and back of house teams.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.

Front Desk Night Auditor

WorldMark By Wyndham
05.2020 - 09.2020
  • Kept accounts in balance and ran daily reports to verify totals.
  • Performed nightly updates to room charges and rates.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Barista

Starbucks, Target
04.2019 - 05.2020
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Manager

Gateway City Cafe
02.2017 - 05.2020
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.

Education

Bachelor of Arts - Business Administration And Management

University of Oregon
Eugene, OR
06.2025

High School Diploma -

Dr. Tj Owens Gilroy Early College Academy
Gilroy, CA
05.2020

Associate of Arts - Communication Studies

Gavilan College
Gilroy, CA
05.2020

Skills

  • Marketing
  • Expense Tracking
  • Strategic Planning
  • Financial Management
  • Business Development
  • Workforce Management

Timeline

Manager

A Taste Of Bend LLC
02.2023 - 11.2023

Manager

Sweet Escapes LLC
06.2021 - 11.2023

Student Employee

UO Dining Services
09.2020 - 06.2021

Front Desk Night Auditor

WorldMark By Wyndham
05.2020 - 09.2020

Barista

Starbucks, Target
04.2019 - 05.2020

Manager

Gateway City Cafe
02.2017 - 05.2020

Bachelor of Arts - Business Administration And Management

University of Oregon

High School Diploma -

Dr. Tj Owens Gilroy Early College Academy

Associate of Arts - Communication Studies

Gavilan College

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Heaven Cline