Heaven Cline
Princeton,TX
Summary
Dynamic and dependable professional with a proven track record at Paradise Bistro & Coffee Co., excelling in customer service and team management. Recognized for implementing process improvements that enhanced operational efficiency and fostered a collaborative environment. Skilled in conflict resolution and inventory management, consistently delivering exceptional results under pressure.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Spark Walmart Delivery
Jacksonville, AL/ Princeton TX
03.2025 - Current
- Operated delivery vehicles efficiently, ensuring timely and safe transportation of goods.
- Maintained accurate delivery logs and records to enhance operational efficiency.
- Navigated routes effectively, optimizing travel times while adhering to safety regulations.
- Delivered packages to customer doorsteps and business offices.
- Upheld high standards of professionalism while representing the company during interactions with customers.
- Shop for order in a timely manner in different environments.
- Executed efficient product selection and quality assessments to enhance customer satisfaction.
Farm Hand
Miranda Kennington
Jacksonville, AL
03.2024 - 08.2025
- Operated and maintained farm machinery to ensure efficient crop production.
- Assisted in planting, cultivating, and harvesting various crops throughout growing seasons.
- Assisted in livestock care, ensuring health and well-being of animals through proper feeding and monitoring.
- Increased overall farm efficiency by maintaining and repairing farm equipment, ensuring prompt completion of tasks.
- Rotated animals between grazing areas to provide enough access to food.
- Examined animals for signs of sickness and overall herd health.
- Observed animals and notified supervisor of signs of illness.
Front of House Manager/Kitchen Cook
Paradise Bistro & Coffee Co.
Granbury, TX
10.2019 - 02.2024
- Oversaw daily front of house operations, ensuring exceptional customer service and efficient workflow.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Led cross-functional teams to enhance operational efficiencies and drive project success.
- Oversaw conflict resolution strategies, fostering a positive atmosphere for both guests and employees.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Performed cash handling activities and secured nightly bank deposits.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Prepared diverse menu items following standard recipes and presentation guidelines.
- Collaborated with kitchen staff to ensure timely meal service and customer satisfaction.
- Assisted in inventory management, tracking supplies, and minimizing waste effectively.
- Trained new cooks on food preparation techniques and safety protocols for operational efficiency.
- Developed seasonal menus that enhanced overall dining experience and catered to customer preferences.
- Cleaned and sanitized work areas, utensils and equipment.
Cashier/Food Service Worker/ Customer Service
Chicken Express
Granbury, TX
03.2017 - 10.2019
- Processed cash and card transactions accurately and efficiently.
- Assisted customers with product inquiries, ensuring positive experiences.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained cleanliness and organization of store to enhance efficiency.
- Collaborated with team members to ensure timely restocking of merchandise.
- Supported promotional activities by effectively communicating offers to customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer inquiries through effective communication and problem-solving skills.
Education
High School Diploma -
Granbury High School
Granbury, TX05-2018
Skills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Complaint handling
- Conflict resolution
- Staff management
- Hiring
- Preforms well under pressure
Timeline
Delivery Driver
Spark Walmart Delivery
03.2025 - Current
Farm Hand
Miranda Kennington
03.2024 - 08.2025
Front of House Manager/Kitchen Cook
Paradise Bistro & Coffee Co.
10.2019 - 02.2024
Cashier/Food Service Worker/ Customer Service
Chicken Express
03.2017 - 10.2019
High School Diploma -
Granbury High School