Heaven Dukes
Chicago,IL
Summary
I like Seeking a full-time position that offers professional challenges utilizing interpersonal abilities with a company that encourages advancement. Safety-conscious security team member with excellent communicating and problem-solving skills with an eye for detail. Capable of handling and resolving conflicts professionally. I also love Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Transportation Security Administration
Transportation Security Administration, TSA
02.2025 - Current
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Security Officer
Allied Universal Security Services
11.2023 - Current
- Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conduct regular patrols of key areas to spot and control security concerns.
- Act quickly during emergency situations to reduce opportunity for damage and injury.
- Patrol and monitor premises in company vehicle and by foot.
- Check and verify photo identification prior to granting facility access.
- Check identification of persons entering and exiting facility to eliminate unauthorized visitors.
DSP
Misericordia
06.2025 - 2026
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted in patient transfers between departments, ensuring comfort and safety during transport.
Caregiver
Help at Home
01.2022 - 02.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Retail Customer Service Associate
Forman Mills Department Store
03.2019 - 10.2023
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
CVS High School
2100 E 87th St Chicago, IL 6062106.2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Verbal communication
- Calm under pressure
- Problem resolution
- Time management
- Professional boundaries
- Physical strength
Timeline
DSP
Misericordia
06.2025 - 2026
Transportation Security Administration
Transportation Security Administration, TSA
02.2025 - Current
Security Officer
Allied Universal Security Services
11.2023 - Current
Caregiver
Help at Home
01.2022 - 02.2024
Retail Customer Service Associate
Forman Mills Department Store
03.2019 - 10.2023
High School Diploma -
CVS High School