Heaven Dukes
Chicago,IL
Summary
I like Seeking a full-time position that offers professional challenges utilizing interpersonal abilities with a company that encourages advancement. Safety-conscious security team member with excellent communicating and problem-solving skills with an eye for detail. Capable of handling and resolving conflicts professionally. I also love Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Transportation Security Administration
Transportation Security Administration, TSA
Chicago, IL
02.2025 - Current
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Security Officer
Allied Universal Security Services
1 S. Wacker Drive
11.2023 - Current
- Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conduct regular patrols of key areas to spot and control security concerns.
- Act quickly during emergency situations to reduce opportunity for damage and injury.
- Patrol and monitor premises in company vehicle and by foot.
- Check and verify photo identification prior to granting facility access.
- Check identification of persons entering and exiting facility to eliminate unauthorized visitors.
DSP
Misericordia
6300 N Ridge
06.2025 - 2026
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted in patient transfers between departments, ensuring comfort and safety during transport.
Caregiver
Help at Home
33 S State Chicago Illinois
01.2022 - 02.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Retail Customer Service Associate
Forman Mills Department Store
4829 W. 77th St. Burbank, IL. 60459
03.2019 - 10.2023
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
CVS High School
2100 E 87th St Chicago, IL 6062106.2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Verbal communication
- Calm under pressure
- Problem resolution
- Time management
- Professional boundaries
- Physical strength
Timeline
DSP
Misericordia
06.2025 - 2026
Transportation Security Administration
Transportation Security Administration, TSA
02.2025 - Current
Security Officer
Allied Universal Security Services
11.2023 - Current
Caregiver
Help at Home
01.2022 - 02.2024
Retail Customer Service Associate
Forman Mills Department Store
03.2019 - 10.2023
High School Diploma -
CVS High School