Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heaven Dukes

Chicago,IL

Summary

I like Seeking a full-time position that offers professional challenges utilizing interpersonal abilities with a company that encourages advancement. Safety-conscious security team member with excellent communicating and problem-solving skills with an eye for detail. Capable of handling and resolving conflicts professionally. I also love Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

7
7
years of professional experience

Work History

Transportation Security Administration

Transportation Security Administration, TSA
02.2025 - Current
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Security Officer

Allied Universal Security Services
11.2023 - Current
  • Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conduct regular patrols of key areas to spot and control security concerns.
  • Act quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrol and monitor premises in company vehicle and by foot.
  • Check and verify photo identification prior to granting facility access.
  • Check identification of persons entering and exiting facility to eliminate unauthorized visitors.

DSP

Misericordia
06.2025 - 2026
  • Assisted individuals with daily living activities to promote independence and enhance quality of life.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted in patient transfers between departments, ensuring comfort and safety during transport.

Caregiver

Help at Home
01.2022 - 02.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Retail Customer Service Associate

Forman Mills Department Store
03.2019 - 10.2023
  • Maintained a clean and organized store environment, enhancing customer shopping experience.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
  • Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

CVS High School
2100 E 87th St Chicago, IL 60621
06.2022

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Verbal communication

  • Calm under pressure
  • Problem resolution
  • Time management
  • Professional boundaries
  • Physical strength

Timeline

DSP

Misericordia
06.2025 - 2026

Transportation Security Administration

Transportation Security Administration, TSA
02.2025 - Current

Security Officer

Allied Universal Security Services
11.2023 - Current

Caregiver

Help at Home
01.2022 - 02.2024

Retail Customer Service Associate

Forman Mills Department Store
03.2019 - 10.2023

High School Diploma -

CVS High School
Heaven Dukes