Summary
Overview
Work History
Education
Skills
Timeline
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Bruce Towell

Amherst,OH

Summary

Accomplished security professional with a proven track record at the Department Of Homeland Security, enhancing passenger safety through advanced security screening and emergency response protocols. Skilled in surveillance monitoring and de-escalation techniques, I excel in operations management and customer relations, significantly improving team efficiency and customer satisfaction. Vigilant Transportation Security Officer with [Number] years of experience inspecting passengers and baggage to maintain safety and security of traveling public. Reliable and communicative professional proficient in x-ray, hand wand and explosive detection machine operations. Commended for acting quickly to counter security threats and exercising sound judgment while performing observations. Experienced in screening people, belongings and shipments for contraband and hazardous materials. Proficient in conducting close personal searches as well as using tools such as security wands. Background working in multi-modal transportation hubs. Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures.

Overview

27
27
years of professional experience

Work History

Transportation Security Administration

Department Of Homeland Security
07.2002 - 10.2015
  • Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
  • Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
  • Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
  • Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
  • Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.

Industrial Account Security Manager

United Security Management Services
05.1995 - 05.1999
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Hospital Law Enforcement Officer

Department Of Health And Hospitals At Metro Health
10.1988 - 05.1995
  • Strengthened relationships with other law enforcement agencies, resulting in seamless collaboration during joint operations or investigations.
  • Effectively managed high-stress situations while ensuring the safety of individuals involved using de-escalation techniques when necessary.
  • Answered emergency calls for help from citizens and business owners.
  • Apprehended suspects by utilizing effective communication, negotiation, and conflict resolution skills.

Education

General Music Studies/Piano

Berklee College of Music
Boston, MA

Associate of Arts - Liberal Arts, Music/Piano

Cuyahoga Community College
Parma Hts. Ohio
06.1973

High School Diploma -

Parma Senior High School
Parma, Ohio
08.1971

Skills

  • Integrity and Honesty
  • Customer service and assistance
  • De-Escalation Techniques
  • Policy Enforcement
  • Team Development
  • Surveillance monitoring
  • Security Equipment Operation
  • Incident Reporting
  • Security station experience
  • Customer relations skills
  • Public Safety Awareness
  • Security Screening Expertise
  • Behavioral observations
  • Operations Management

Timeline

Transportation Security Administration

Department Of Homeland Security
07.2002 - 10.2015

Industrial Account Security Manager

United Security Management Services
05.1995 - 05.1999

Hospital Law Enforcement Officer

Department Of Health And Hospitals At Metro Health
10.1988 - 05.1995

General Music Studies/Piano

Berklee College of Music

Associate of Arts - Liberal Arts, Music/Piano

Cuyahoga Community College

High School Diploma -

Parma Senior High School
Bruce Towell