Sabrina Yugue
Miami,FL
Summary
Relationship-focused professional with 6+ years of experience in client support, operations, and account coordination across government, healthcare, and hospitality industries. Skilled in building strong client relationships, resolving complex issues, improving operational workflows, and collaborating across teams in fast-paced, compliance-driven environments. Proven ability to manage competing priorities while delivering exceptional service and maintaining accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Transportation Security Administration
Depart of Homeland Security
09.2021 - Current
- Deliver high-quality customer service while ensuring compliance with federal transportation security regulations.
- Identify risks, assess operational concerns, and take proactive measures to maintain safety and efficiency.
- Collaborate with cross-functional teams to support daily operational goals in high-pressure environments.
- Resolve passenger concerns and escalated issues with professionalism and strong communication.
- Maintain strict attention to detail in documentation, screening procedures, and compliance requirements.
Health Benefits Coordinator
CVS Pharmacy-Sykes Enterprise
09.2020 - 09.2021
- Managed 80+ daily inbound client interactions regarding medical claims, benefits, and eligibility inquiries.
- Researched account issues, reviewed documentation, and resolved complex customer concerns efficiently.
- Coordinated with internal departments to ensure accurate claim processing and issue resolution.
- Improved customer satisfaction through clear communication, empathy, and timely follow-up.
- Maintained compliance with healthcare policies and documentation standards.
Recruitment Specialist
Healthcare Support Staffing
11.2019 - 09.2020
- Built and maintained strong relationships with candidates, hiring managers, and internal stakeholders.
- Screened resumes, conducted interviews, and assessed candidate qualifications for clinical and non-clinical roles.
- Managed recruitment pipelines and candidate profiles while ensuring timely communication and follow-up.
- Coordinated onboarding processes and supported successful placements.
Assistant Store Manager
Hollister
07.2018 - 08.2019
- Supervised daily operations, staff performance, and customer experience initiatives.
- Resolved escalated customer concerns to improve satisfaction and retention.
- Analyzed sales performance and operational trends to support business goals.
- Managed cash handling, register balancing, and store compliance procedures.
- Trained and coached team members to improve productivity and service quality.
Hotel Reservations Agent - Internship
Marriott
01.2018 - 11.2018
- Managed high-volume reservation inquiries while maintaining accuracy and professionalism.
- Coordinated group bookings and collaborated with event planners for smooth guest experiences.
- Provided clients with pricing, availability, and booking support.
- Maintained reservation records and reduced booking errors through detail-oriented processing.
Reservations Coordinator
Hyatt Corporation
09.2015 - 07.2018
- Coordinated guest reservations, billing inquiries, and accommodation requests.
- Collaborated with multiple hotel departments to ensure seamless guest experiences.
- Maintained accurate reservation systems and minimized overbooking issues.
- Supported sales initiatives by assisting with group bookings and revenue opportunities.
Education
Bachelor of Science - Hospitality Administration And Management
Johnson & Wales University
North Miami, FL05.2018
Skills
- Relationship Management
- Client Retention & Satisfaction
- Account Coordination
- Issue Resolution & Escalation Management
- Cross-Functional Collaboration
- Regulatory & Policy Compliance
- Data Entry & Documentation Accuracy
- Process Improvement
- Customer Success
- Strategic Communication
- Risk Assessment
- Microsoft Office Suite
- CRM Systems
- Time Management
Certification
- Advanced Threat Local Allocation Strategy (A.T.L.A.S.)
- Threat Awareness Counter Measure
Training (T.A.C.T.) - Transportation Security Officer (TSO)
- Behavior Detection Officer (BD)
- Guest Service Gold Professional
Timeline
Transportation Security Administration
Depart of Homeland Security
09.2021 - Current
Health Benefits Coordinator
CVS Pharmacy-Sykes Enterprise
09.2020 - 09.2021
Recruitment Specialist
Healthcare Support Staffing
11.2019 - 09.2020
Assistant Store Manager
Hollister
07.2018 - 08.2019
Hotel Reservations Agent - Internship
Marriott
01.2018 - 11.2018
Reservations Coordinator
Hyatt Corporation
09.2015 - 07.2018
Bachelor of Science - Hospitality Administration And Management
Johnson & Wales University