Zoe Anderson
Miami Gardens
Summary
Dynamic professional with experience at U.S. Department of Homeland Security, excelling in compliance and customer service. Proven ability in specimen processing and infection control, coupled with strong attention to detail and teamwork. Recognized for enhancing operational efficiency and maintaining safety standards in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Transportation Security Administration
U.S Department Homeland Security
Fort Lauderdale, FL
10.2023 - Current
- Ensure secure operations in high-pressure environments following strict federal protocols
- Conduct detailed inspections, documentation, and compliance checks
- Deliver excellent customer service to the public daily
- Collaborate with team members to manage complex situations efficiently
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Resolved problems, improved operations, and provided exceptional service.
Specimen Processing Technician
Quest Diagnostics (Temp)
Miramar, FL
02.2023 - 05.2023
- Processed laboratory specimens according to established protocols and safety guidelines.
- Operated medical equipment for specimen analysis and ensured proper maintenance.
- Maintained accurate records of specimen handling and tracking within laboratory information systems.
- Collaborated with team members to improve workflow efficiency in specimen processing area.
- Adapted quickly to changing priorities in a fast-paced laboratory environment, ensuring timely processing of specimens.
- Contributed to a safe laboratory environment by following proper biohazard waste disposal protocols.
- Enhanced laboratory efficiency by accurately processing and labeling specimens for testing.
- Recorded and analyzed data to produce reports of results.
Environmental Technician
Memorial Regional Hospital
Hollywood, FL
06.2016 - 03.2023
- Conducted environmental assessments to ensure compliance with health and safety regulations.
- Assisted in monitoring hazardous waste management procedures and documentation.
- Supported data collection for air quality testing using specialized equipment.
- Collaborated with healthcare staff to promote sustainable practices within hospital operations.
- Ensured safe storage of chemicals through careful organization, labeling, and containment practices within designated areas.
- Reduced hazardous waste generation through implementing effective waste minimization strategies.
Dental Assistant
Hollywood Smiles Dental Office
Hollywood, FL
03.2017 - 12.2017
- Assisted in patient preparations for dental procedures, ensuring comfort and understanding of treatments.
- Sterilized instruments and maintained cleanliness of treatment areas to uphold safety standards.
- Managed patient records using electronic health record systems, ensuring accuracy and confidentiality.
- Supported dentist during procedures by anticipating needs and providing necessary tools promptly.
- Coordinated patient scheduling to optimize office efficiency and reduce wait times.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
High School Diploma -
Dolphin Park High School
Miramar, FLDental Assistant Certification - Dental
Concorde Career College
Miramar, FL06.2017
Skills
- Specimen processing & labeling
- Laboratory documentation & chain-of-custody
- Infection control & biohazard safety
- PPE use and safety compliance
- Medical waste handling & disposal
- Equipment sterilization & sanitation
- Patient care support (Dental Assistant & hospital experience)
- Fast-paced lab/clinical workflow
Technical / Clinical:
Administrative / Computer:
- Electronic lab reporting / faxing
- Record keeping & documentation
- Inventory management
- Attention to detail
- Team collaboration & coordination
- Time management & multi-tasking
- Customer service / patient communication
- Reliability & professionalism under pressure
Professional / Soft Skills:
Timeline
Transportation Security Administration
U.S Department Homeland Security
10.2023 - Current
Specimen Processing Technician
Quest Diagnostics (Temp)
02.2023 - 05.2023
Dental Assistant
Hollywood Smiles Dental Office
03.2017 - 12.2017
Environmental Technician
Memorial Regional Hospital
06.2016 - 03.2023
High School Diploma -
Dolphin Park High School
Dental Assistant Certification - Dental
Concorde Career College