Heaven Focht
Perkins
Summary
Dedicated healthcare operations leader with over 10 years of progressive experience in patient access, clinic operations, revenue cycle, and team leadership. Proven ability to improve workflows, develop employees, and enhance operational efficiency while maintaining a patient-centered approach. Experienced in staff supervision, onboarding, training, process improvement, and cross-functional collaboration. Recognized for strong leadership, problem-solving, and a commitment to delivering exceptional patient and employee experiences. Currently pursuing a Bachelor of Science in Healthcare Administration to further strengthen leadership and healthcare management expertise.
Overview
13
13
years of professional experience
Work History
Clinic Business Office Supervisor
Stillwater Cancer Center
Stillwater, OK
04.2024 - Current
- Lead daily business office operations, supervising patient service representatives, scheduling, insurance verification, and financial counselors while supporting clinical staff and operations.
- Supervise daily operations, ensuring compliance with healthcare regulations and organizational policies.
- Lead team initiatives to streamline office workflows, enhancing overall efficiency and patient service delivery.
- Hire, manage, develop and train staff, establish and monitor goals, conduct performance reviews and round on staff.
- Develop standardized workflows, training materials, and process improvements that increase efficiency and consistency.
- Coach, mentor, and train staff while supporting performance improvement initiatives.
- Partner with physicians, nursing, administration, and revenue cycle teams to improve patient experience.
- Serve on the Education Council and assist with Epic EHR implementation, workflow design, and staff readiness.
- Monitor department performance metrics and identify opportunities for operational improvement.
Patient Access Services Specialist II
Stillwater Medical Center
Stillwater, OK
06.2016 - 04.2024
- Verified insurance eligibility and obtained prior authorizations.
- Prepared patient financial estimates and explained benefits and costs.
- Processed inpatient and observation status changes.
- Researched CPT codes, pricing updates, and new procedures.
- Implemented training programs for new staff, improving onboarding effectiveness and team integration.
- Participated in the recruitment and selection process by conducting peer interviews, evaluating candidates, and providing hiring recommendations. Assisted with onboarding and training new employees to ensure a successful transition into their roles.
Host
Olive Garden
07.2013 - 12.2015
- Delivered exceptional customer service in a fast-paced environment.
- Managed reservations, waitlists, guest seating, and carryout orders.
- Coordinated dining room flow to maximize efficiency and guest satisfaction.
Education
Bachelor of Science - Healthcare Administration
Western Governors University (WGU)
Long-Term Care Nurse Aide Program -
Meridian Technology Center
2016
Supervisory Academy -
Meridian Technology Center
Stillwater, OK10-2024
Leadership Development Series - Professional Development And Leadership
Oklahoma Hospital Association
Oklahoma City, OK2026
Skills
- Revenue Cycle
- Marketing
- Team building
- Employee onboarding
- Office inventory oversight
- Excel
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Conflict resolution
- Payroll management
- Business operations management
- Insurance Verification
- Prior Authorizations
- Process Improvement
- Workflow Development
- Microsoft Office
- Training & Development
Accomplishments
- Recognized by Stillwater Medical Center for exceptional dedication, teamwork, and commitment to delivering outstanding patient service by being awarded the Above and Beyond award.
- Chosen as a member of the Education Council of Stillwater Medical Center to support employee education and professional development.
Timeline
Clinic Business Office Supervisor
Stillwater Cancer Center
04.2024 - Current
Patient Access Services Specialist II
Stillwater Medical Center
06.2016 - 04.2024
Host
Olive Garden
07.2013 - 12.2015
Bachelor of Science - Healthcare Administration
Western Governors University (WGU)
Long-Term Care Nurse Aide Program -
Meridian Technology Center
Supervisory Academy -
Meridian Technology Center
Leadership Development Series - Professional Development And Leadership
Oklahoma Hospital Association
Professional Development
- Supervisory Academy – Meridian Technology Center
- Professional Development and Leadership Series - Oklahoma Hospital Association
- Microsoft 365 Excel Training - Meridian Technology Center
- Microsoft Outlook Training - Meridian Technology Center