Chelsea Cox
Philadelphia,PA
Summary
Graduate student pursuing a Dual Master’s in Business Administration and Healthcare Management, experienced in healthcare operations, billing, patient scheduling, and office supervision. Strong background in strategic planning, process improvement, and customer relations with proven success in medical and business environments. Passionate about improving healthcare systems and advancing healthcare solutions for seniors and underserved populations.
Overview
10
10
years of professional experience
Work History
Medical Office Supervisor
Brightside Medical & Counseling
02.2022 - Current
- Manage scheduling, intake, and staff coordination, improving efficiency and patient satisfaction.
- Oversee billing processes for Commercial and Medicare/Medicaid claims to maximize revenue.
- Train and mentor office staff to build a high-performing, collaborative team.
- Partner with clinicians and administrators to streamline workflows and ensure compliance.
- Develop market research on geographies where Brightside Medical and Counseling is considering market entry.
- Monitored budget expenditures for the business, identifying cost-saving opportunities to optimize resources.
- Devised appointment guidelines and schedules for 390 appointments each day.
Template/Scheduling Maker - Remote Contract
Included Health
01.2025 - 09.2025
- Design clinical templates and build documentation templates to support clinical workflows to ensure doctors, nurses, and staff can efficiently record patient information during virtual or in-person visits.
- Maintain comprehensive documentation, contributing to knowledge base articles, and continuously updating templates as regulations and company needs evolve.
- Build and maintain a design system that ensures all marketing materials and templates adhere to brand guidelines and comply with all healthcare regulations, such as HIPAA for patient privacy.
- Enhance the patient experience by creating intuitive and frictionless digital experiences for patients, to simplify complex healthcare processes.
Customer Service & Financial Accountant (Remote)
The Melanin Market
11.2016 - 03.2023
- Negotiated vendor 100+ contracts and renewals, securing long-term partnerships.
- Analyzed sales and implemented process improvements, boosting efficiency.
- Managed customer records in CRM systems and tracked satisfaction metrics.
- Led vendor meetings to align strategic and financial performance goals.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Scheduler & Billing Specialist
Georgia Urology
12.2018 - 02.2022
- Scheduled 200+ patient appointments across multiple providers while balancing physician availability.
- Processed Medicare/Medicaid insurance claims and payments to ensure accurate reimbursement.
- Assisted patients with billing inquiries, resolving issues with empathy and professionalism.
- Maintained compliance with HIPAA and payer guidelines.
Scheduler & Billing Specialist
Roswell Pediatrics
08.2015 - 12.2018
- Managed insurance claims, denial resolution, and patient account reconciliation.
- Partnered with providers to ensure accurate coding and documentation for billing.
- Coordinated patient scheduling for multiple physicians, improving patient flow.
- Provided billing support to families, enhancing communication and satisfaction.
- Managed approximately 80 incoming calls, emails and faxes per day from patients.
Education
Master of Science - Healthcare Management And Administration
University of Phoenix
Phoenix, AZ11.2027
Bachelor of Science - Business Administration And Management
University of Phoenix
Phoenix, AZ03-2025
Certificate - Small Business & Entrepreneurship
University of Phoenix
Phoenix, AZ03.2025
Skills
- Healthcare Operations
- Patient and Vendor Coordination
- Medical Billing
- Revenue Cycle
- Market Research
- Strategic Growth Analysis
- CRM Systems
- Process Optimization and Workflow Design
- Contract management expertise
- Strategic partnership development
- MS Office Suite
- Staff training and development
- HIPAA regulations
- Teamwork and collaboration
Timeline
Template/Scheduling Maker - Remote Contract
Included Health
01.2025 - 09.2025
Medical Office Supervisor
Brightside Medical & Counseling
02.2022 - Current
Scheduler & Billing Specialist
Georgia Urology
12.2018 - 02.2022
Customer Service & Financial Accountant (Remote)
The Melanin Market
11.2016 - 03.2023
Scheduler & Billing Specialist
Roswell Pediatrics
08.2015 - 12.2018
Master of Science - Healthcare Management And Administration
University of Phoenix
Bachelor of Science - Business Administration And Management
University of Phoenix
Certificate - Small Business & Entrepreneurship
University of Phoenix
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