CHRISTINE WATSON
Idaho Falls,ID
Summary
Detail-oriented Medical Office Supervisor with extensive experience in healthcare compliance and staff training. Expertise in HIPPA regulations and healthcare compliance. Skilled in managing patient records, promoting harmonious workplace, staff training, and ensuring smooth work flow. I am reliable, adaptable and have top-notch organizational skills.
Overview
34
34
years of professional experience
Work History
Medical Office Supervisor
NORTHSTAR HEALTHCARE
IDAHO FALLS ID 83401
10.2022 - Current
- Supervised daily operations, ensuring compliance with healthcare regulations and standards.
- Managed a team of administrative staff, providing support and guidance for their professional development.
- Trained and mentored staff on best practices for patient care and office procedures.
- Managed medical records systems, ensuring accuracy and confidentiality of patient information.
- Collaborated with healthcare providers to address patient needs and improve service delivery.
- Established strong relationships with patients, creating an environment of trust and open communication.
- Participated in the recruitment process by conducting interviews and making informed hiring decisions for the medical office.
- Handled conflict resolution among staff members effectively fostering a harmonious working environment.
- Conducted performance evaluations, providing constructive feedback to support professional development.
- Evaluated employee performance on an ongoing basis, providing constructive feedback for continuous improvement.
- Monitored budget expenditures for the medical office, identifying cost-saving opportunities to optimize resources.
- Developed procedures for handling confidential patient information, ensuring privacy and security at all times.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on changes in the industry.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Interceded between employees during arguments and diffused tense situations.
SCRIBE SUPERVISOR
Leavitt Women's Health Care
IDAHO FALLS, ID 83401
10.2010 - 03.2022
- Documented patient interactions and medical histories with accuracy and attention to detail.
- Assisted healthcare providers in maintaining organized electronic health records (EHR).
- Ensured compliance with healthcare regulations while handling sensitive patient information.
- Conducted thorough reviews of clinical notes for clarity and completeness before final submission.
- Trained new staff on EHR systems and best practices for effective scribing techniques.
- Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout the documentation process.
- Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology.
- Enhanced patient care by accurately documenting medical histories, physical examinations, and procedures.
- Accompanied physicians through day in fast-paced, stressful environments.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Developed strong working relationships with physicians, nurses, and other healthcare professionals through effective communication skills.
- Assisted physicians during procedures by preparing necessary equipment or supplies ensuring smooth workflow in high-pressure situations.
- Assigned correct ICD-10 and CPT codes to ensure accurate medical billing records.
- Developed and implemented strategies to improve transcription efficiency.
- Verified accuracy of transcribed material prior to finalization.
- Completed transcription of gross and final diagnosis for medical reports.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
- Communicated with healthcare providers to clarify information and resolve issues.
- Transcribed sensitive documents with complete confidentiality.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
Medical Assistant Supervisor
Rosemark Womencare Specialists
Idaho Falls, ID
03.1998 - 03.2009
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Enhanced patient care quality by supervising and training medical assistants in latest clinical procedures.
- Optimized team performance through regular feedback sessions, leading to improved patient care and efficiency.
- Led performance evaluations, fostering professional development within the medical assistant team.
- Contributed to cost-saving initiatives by identifying opportunities for reducing expenses without sacrificing patient care quality or employee satisfaction levels.
- Managed inventory of medical supplies by conducting regular checks and maintaining accurate records.
- Improved medical supply inventory management, ensuring availability and reducing waste through meticulous tracking and ordering.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Operated highly specialized laboratory equipment to process specimens.
Legal Administrative Assistant
FRED M. ADAMS ATTORNEY AT LAW
IDAHO FALLS, ID 83401
01.1993 - 08.1996
- Coordinated appointments and meetings between clients and attorneys to enhance communication.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Maintained billing records, processing invoices to ensure timely payments from clients.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
Education
Associate of Applied Science - MEDICAL ASSOCIATE
COLLEGE OF EASTERN IDAHO
Idaho Falls, ID05-1998
High School Diploma -
HILLCREST HIGH SCHOOL
Idaho Falls, ID06-1994
Skills
- HIPAA regulations
- Team building and motivation
- Effective problem solving
- Staff training
- Healthcare compliance
- Electronic health records management
- Medical terminology proficiency
- Office procedures
- Managing patient records
- Transcription of medical notes
- Chart updates
- Healthcare coding
- Teamwork and collaboration
- Attention to detail
Timeline
Medical Office Supervisor
NORTHSTAR HEALTHCARE
10.2022 - Current
SCRIBE SUPERVISOR
Leavitt Women's Health Care
10.2010 - 03.2022
Medical Assistant Supervisor
Rosemark Womencare Specialists
03.1998 - 03.2009
Legal Administrative Assistant
FRED M. ADAMS ATTORNEY AT LAW
01.1993 - 08.1996
Associate of Applied Science - MEDICAL ASSOCIATE
COLLEGE OF EASTERN IDAHO
High School Diploma -
HILLCREST HIGH SCHOOL