Heaven Hollan
Garden City,MI
Summary
Dynamic leader with a proven track record at Tropical Smoothie Cafe, excelling in team leadership and customer service management. Enhanced workflow efficiency by 20% through creative problem-solving and staff training. Adept at cash handling and fostering a positive attitude, driving team success and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Shift Leader
Tropical Smoothie Cafe
11.2024 - Current
- Learned and practiced safety protocols in fast-paced environment
- Assisted in coordinating team activities and schedules
- Supported training of new team members on operational procedures
- Maintained cleanliness and organization of work areas
- Monitored inventory levels and communicated restock needs
- Provided excellent customer service to enhance guest satisfaction
- Collaborated with team to improve workflow efficiency
- Adapted quickly to changing priorities and tasks
Construction Cleaner
Nates Maintenance
04.2023 - 10.2024
- Conducted thorough cleaning of construction sites, ensuring compliance with safety standards.
- Operated specialized cleaning equipment to maintain site cleanliness and efficiency.
- Assisted in waste disposal and recycling efforts, promoting environmental responsibility on job sites.
- Collaborated with team members to develop efficient cleaning schedules tailored to project timelines.
- Implemented organizational systems for cleaning supplies, improving accessibility and reducing downtime.
- Improved site aesthetics with thorough cleaning and removal of dust, dirt, and grime on finished surfaces.
Crew Trainer
McDonald's
01.2022 - 03.2023
- Trained new crew members on operational procedures and customer service standards.
- Developed and implemented training materials to enhance team performance and efficiency.
- Ensured compliance with health and safety regulations through regular staff training sessions.
- Monitored daily operations to identify areas for process improvement and enhanced productivity.
Crew Member
Five Below
11.2021 - 01.2022
- Collaborated with team members to maintain store organization and cleanliness.
- Assisted customers in locating products, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions.
- Stocked shelves promptly, maintaining product availability and presentation standards.
Education
Bachelor of Science - Psychology
Wayne State University
Detroit, MI05-2029
Bachelor of Arts - Sociology
Wayne State University
Detroit, MI05-2029
High School Diploma -
Franklin High School
Livonia, MI05-2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Training assistance
- Creative problem solving
- Customer service management
- Team collaboration and leadership
- Staff education and training
- Staff supervision
- Staff training and development
Timeline
Shift Leader
Tropical Smoothie Cafe
11.2024 - Current
Construction Cleaner
Nates Maintenance
04.2023 - 10.2024
Crew Trainer
McDonald's
01.2022 - 03.2023
Crew Member
Five Below
11.2021 - 01.2022
Bachelor of Science - Psychology
Wayne State University
Bachelor of Arts - Sociology
Wayne State University
High School Diploma -
Franklin High School