Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heaven Johnson

Apollo beach,FL

Summary

To obtain a position with your company and provide outstanding customer service in which I can apply, responsible and ambitious with excellent time management. Possess proven communication skills that will aid you. Motivated person who demonstrates creative ability seeking to apply these skills. Will leverage proven experience as a competent team member and contribute my skill to achieve any goals. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Lowes Home Improvment
07.2023 - Current
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.

Under Armour sales team

Under Armour
09.2022 - 12.2022


  • Boosted team productivity by developing efficient sales processes and streamlining communication channels.
  • Expanded client base by fostering strong relationships and delivering exceptional customer service.
  • Enhanced brand visibility with the creation of engaging marketing materials for potential clients.

Amazon fulfillment center

Amazon
06.2022 - 08.2022
  • Reduced shipping errors by meticulously checking orders against packing slips before dispatching packages.
  • Expedited order processing time with proficient use of warehouse management software and scanning equipment.
  • Enhanced order accuracy by diligently picking and packing items according to customer specifications.
  • Streamlined fulfillment processes for increased efficiency through consistent organization of inventory and workspace.

Child and Youth Program Assistant

MacDill AFB Child Development Center
08.2021 - 05.2022
  • Accountable for the whereabouts and safety of children and youth ranging in age 6 weeks to 18 years
  • Assist children and youth with special projects, homework and life skills
  • Help establish a program environment and promotes positive child and youth interactions with other children
  • Cares for special needs children and youth as directed
  • Proven communication with Active Duty Military parents.

Education

East Bay High School
Apollo Beach, FL
01.2022

Skills

  • Clerical Support
  • Team Collaboration
  • Regulatory Compliance
  • Customer Support
  • Complex Problem-Solving

Timeline

Customer Service Associate

Lowes Home Improvment
07.2023 - Current

Under Armour sales team

Under Armour
09.2022 - 12.2022

Amazon fulfillment center

Amazon
06.2022 - 08.2022

Child and Youth Program Assistant

MacDill AFB Child Development Center
08.2021 - 05.2022

East Bay High School
Heaven Johnson