Heaven Lemley
Pine Mountain,GA
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
9
9
years of professional experience
Work History
Stay at Home Mom
Home Maker
03.2021 - Current
Account Manager
State Farm
08.2019 - 03.2021
- Top Fire sales agent in district for 6 consecutive months.
- Handled over 50 client accounts daily.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth .
- Identified appropriate marketing channels and target customers for campaigns.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Manager
Danny Mac's
04.2014 - 08.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Increased sales by 6% average each year.
Education
BBA - Business Administration And Marketing
Troy University
Troy, AL12.2024
Skills
- Proficient in Office 365
- Promotional Campaigns
- Customer Preferences
- Excellent Communication
- Dependable and Responsible
- Flexible and Adaptable
- Lead Generation Management
- Administering Social Media Accounts
- Presentation Creation
- Customer Meeting Organization
- Client Retention
Timeline
Stay at Home Mom
Home Maker
03.2021 - Current
Account Manager
State Farm
08.2019 - 03.2021
Manager
Danny Mac's
04.2014 - 08.2019
BBA - Business Administration And Marketing
Troy University
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