KARSHENA McCAIN
Summary
Results-oriented and dedicated travel professional seeking a Travel Counselor position at BCD Travel. I possess a strong track record of community involvement and conflict resolution. I am highly dedicated and resourceful. I possess expertise in finding creative and productive solutions for issues. I am adept at handling multiple client questions and problems with accuracy and efficiency. I possess superb organizational, motivational, management, and time management skills. I am also experienced in working with various CRM and travel booking systems, enhancing my ability to excel in this role.
Overview
19
19
years of professional experience
Work History
Stay at Home Mom
Stay at Home Mom
03.2011 - Current
- Responsible for organizing all operations of the home
- Have to be detailed oriented
- Maintain regular communication with teachers, billers, and contractors
- Have to create and maintain the home budget
- Possess the ability to multitask
- Responsible for dispersing and recording payments
- Possess the ability to interact with different types of people
Senior Travel Consultant
BCD Travel
09.2022 - 11.2022
- Developed strong relationships with vendors, negotiating competitive rates for clients'' travel accommodations.
- Implemented a system to track client preferences, resulting in more tailored recommendations and increased repeat business.
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Resolved customer issues effectively, maintaining a positive reputation for the company within the highly competitive travel market.
- Handled sensitive personal data with discretion.
Administrative Team Leader
LabCorp
07.2010 - 03.2011
- Managed multiple tasks simultaneously and met tight timelines
- Hired, trained and supervised a small team of administrative staff members
- Assigned work to employees on the team, troubleshooting and solving problems
- Provided coaching and guidance for new and current employees
- Assisted supervisors and managers with projects as needed
Medical Claim Processor
United Health Group
04.2009 - 07.2010
- Responsible for the timely and accurate processing of medical claims for corporate clients
- Corrected billing issues with claims previously paid incorrectly
- Filed medical claims made by customers by entering and organizing data and inputting all information into the computer system
- Determined the amount of coverage and sent payments to medical facilities or reimbursements to customers
- Confirmed the accuracy of medical claims through phone calls
Travel Counselor (Corporate and Leisure)
Carlson Wagonlit Travel
05.2007 - 12.2008
- Responsible for the timely and accurate servicing of VF Corporation business travel arrangements
- Provided business travel services for air/rail transportation, hotels and auto rental
- Consulted clients on efficient routes, lowest available fares, exchange rates, and travel services using Apollo GDS
- Ensured optimum customer service
- Serviced International and Executive Desk
- Created and marketed individual and group cruise and land vacation packages
- Worked as a Disney Specialist, Princess Cruises Commodore, and US Airways Vacations Specialist
Corporate Travel Counselor
American Express
07.2005 - 05.2007
- Responsible for the timely and accurate servicing of American Express Business Travel arrangements for corporate clients
- Provided business travel services for air/rail transportation, hotels and auto rental for various companies
- Consulted clients on efficient routes, lowest available fares, and travel services using Sabre and Apollo GDS
Education
Bachelor Degree - Business Administration
Ashworth College
Norcross, GACertificate in Travel and Tourism - Principals of Travel
Lucas Travel School
Greensboro, North Carolina06.1998
Certificate in Medical Services - EMT BASIC
Community College of The Air Force
Montgomery, AL08.1993
High School Diploma -
George Washington High School
Danville, Virginia06.1991
Skills
- Community Service
- Administrative Duties
- Mentorship
- Organizational Skills
- Relationship Building
- Leadership and Development
- Problem-Solving
- Proficient in Apollo GDS
- Windows 10
- Sabre RED
- Amadeus GDS
- Typing 35
- Relationship Management
- Microsoft 365
- OneDrive
- Customer Focused Sales
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Customer service
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
- Organization and time management
- Calm under pressure
- Problem analysis
PREFERREDNAME
STORM
Wpm
35
Timeline
Senior Travel Consultant
BCD Travel
09.2022 - 11.2022
Stay at Home Mom
Stay at Home Mom
03.2011 - Current
Administrative Team Leader
LabCorp
07.2010 - 03.2011
Medical Claim Processor
United Health Group
04.2009 - 07.2010
Travel Counselor (Corporate and Leisure)
Carlson Wagonlit Travel
05.2007 - 12.2008
Corporate Travel Counselor
American Express
07.2005 - 05.2007
Bachelor Degree - Business Administration
Ashworth College
Certificate in Travel and Tourism - Principals of Travel
Lucas Travel School
Certificate in Medical Services - EMT BASIC
Community College of The Air Force
High School Diploma -
George Washington High School
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