Heaven Montoya
New Mexico
Summary
ICT senior at New Mexico State University focused on Cyber Defense, with hands on experience in IT support and troubleshooting. Strong problem solving skills with experience supporting users, working with a team to organize a cybersecurity CTF event, and developing a personal website. Graduating with honors and seeking an opportunity in cybersecurity or IT.
Overview
3
3
years of professional experience
Work History
Student IT HelpDesk Technician
NMSU College of Engineering
Las Cruces, NM
05.2025 - Current
- Troubleshoot and resolve IT hardware and software issues using ticketing systems for the NMSU Engineering department.
- Set up printers, installed software, re-imaged computers, and troubleshot IT issues to ensure user functionality.
- Collaborated with team to resolve IT issues.
- Maintain strong communication and customer service skills when assisting users.
Math, English, and Chemistry Tutor
DACC Academic Readiness Center
Las Cruces, NM
04.2023 - 05.2025
- Provided one-on-one tutoring to improve academic performance in different subjects.
- Guided and helped students with math and English homework
- Occasionally hosts workshops for students to attend through the school.
- Helped students review and understand previous college lectures.
Office Assistant
Oberstein Properties Inc.
Santa Fe, New Mexico
12.2022 - 08.2023
- Ran errands for the office.
- Checked the mail and made check deposits.
- Assisted with filing and scanning.
Education
Bachelor of Science - Information And Communication Technology
New Mexico State University
Las Cruces, NM05-2026
Skills
- IT troubleshooting
- Customer service
- Technical support
- Software installation
- System upgrades
- Critical thinking
Affiliations
System and OS: Windows 10, Windows 11, Linux (basic)
Timeline
Student IT HelpDesk Technician
NMSU College of Engineering
05.2025 - Current
Math, English, and Chemistry Tutor
DACC Academic Readiness Center
04.2023 - 05.2025
Office Assistant
Oberstein Properties Inc.
12.2022 - 08.2023
Bachelor of Science - Information And Communication Technology
New Mexico State University