Heaven Morton
Thornton,Co
Summary
Versatile and dedicated professional with experience at United States Postal Service, showcasing exceptional customer service skills and clerical expertise. Excelled in multitasking, critical thinking, and maintaining high levels of accuracy in fast-paced environments. Proven track record of enhancing customer satisfaction and streamlining operations, demonstrating unparalleled work ethic and adaptability.
Overview
8
8
years of professional experience
Work History
Mail Processing Clerk
United States Postal Service
01.2017 - Current
- Postal Support Employee
- Sales and Distribution
- P.O Box Clerk
- Process mail through automated DBCS machine
- Sort mail according to size, shape, and destination
- Open and close P.O Boxes and process P.O Box payments
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Providing excellent customer service
- Sale stamps, shipping boxes, postal money orders, greeting cards, and gift cards
Technician Service Advisor II
Travel Centers Of America
07.2017 - 06.2024
- Handled customer issues with confidence, using complex problem solving to provide effective solutions
- Write and detail payout work orders
- Communicate with techs, TSA's, management, companies, and customers
- Have good knowledge of all parts and PLU numbers
- Cashier
- Operated cash register for cash, checks, and credit card transactions with excellent accuracy levels
- Certified DOT weigher
- Certified on Western Union
- Built relationships with customers to encourage repeat business
- Maintained appearance and wore assigned uniforms
- Trained new hires
Caregiver
Right At Home Health Care
02.2024 - 05.2024
- Assisted clients with activities of daily living, promoting independence and quality of life
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space
- Companion Care
- Incontinence Care
- Maintained patient progress notes for the family and care team
- Cared for Alzheimer patient and Retired Vet
Education
Associate of Science -
Community College of Denver
Denver, CO05-2025
Associate of General Studies -
Community College Of Denver
Denver, CO05-2025
High School Diploma -
Pomona Senior Highschool
Arvada, CO05-2015
Skills
- Sales expertise
- Work ethic
- Active listening
- Customer service skills
- Critical thinking
- Patient care
- Communication
- Patience
- Attention to detail
- Time management
- Clerical Skills
- Multitasking and Organization
- Adaptability
- Dependability
Accomplishments
- 100% on secret shopper customer visit at United States Postal Service
Timeline
Caregiver
Right At Home Health Care
02.2024 - 05.2024
Technician Service Advisor II
Travel Centers Of America
07.2017 - 06.2024
Mail Processing Clerk
United States Postal Service
01.2017 - Current
Associate of Science -
Community College of Denver
Associate of General Studies -
Community College Of Denver
High School Diploma -
Pomona Senior Highschool
Similar Profiles
Charles TherrienCharles Therrien
Rural Carrier Part-Time Flexible at United States Postal ServiceRural Carrier Part-Time Flexible at United States Postal Service
Anthony SynovecAnthony Synovec
Mail Carrier at United States Postal ServiceMail Carrier at United States Postal Service
Lacey ReedLacey Reed
City Mail Carrier at United States Postal Service, USPSCity Mail Carrier at United States Postal Service, USPS
Sophia HunteSophia Hunte
Customer Service Sales Clerk at United States Postal Service, USPSCustomer Service Sales Clerk at United States Postal Service, USPS
Richard ZehnalRichard Zehnal
Solar Sales Specialist at Vantage Solar Power,Solar Sales Specialist at Vantage Solar Power,