LaCasha Brice

• Used automated mail processing equipment to sort and collate mail.
• Proved successful working within tight deadlines fast-paced environment.
• Loaded letters onto processing equipment, removed non-processable letters, and maintained continuous sorting feed.
• Processed and organized incoming mail for distribution to appropriate departments.
• Scanned over 50 percent more mail on conveyor belts than my peers to speed up work production.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Responded to customer calls and emails to answer questions about products and services.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Adapted to new applications and maintained knowledge of current technologies.
• Answered over 75 constant flow of customer calls with minimal wait times.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Documented and detailed calls and complaints using call center's CRM database.
• Increased efficiency and team productivity by promoting operational best practices