Summary
Overview
Work History
Education
Skills
Timeline
Generic

HEAVEN NICHOLAS

The Bronx,NY

Summary

Motivated professional with a strong work ethic and adaptability. Proven ability to master new skills quickly and work effectively without supervision. Experienced in meeting organizational needs through consistent and organized practices. Seeking entry-level opportunities to leverage time management and organizational skills for company growth.

Overview

9
9
years of professional experience

Work History

Residential Aide

Naica
The Bronx, New York
06.2025 - Current
  • Supported residents with daily living activities, including bathing and grooming.
  • Maintained clean and safe living environments through regular cleaning and organization of quarters.
  • Monitored resident behavior, reporting changes to healthcare staff promptly.
  • Participated in team meetings to discuss and evaluate resident care plans.
  • Ensured resident safety by responding quickly to requests for assistance.
  • Intervened during resident conflicts, maintaining a calm demeanor to de-escalate situations.
  • Documented resident care services accurately and reported condition changes to supervisors.
  • Facilitated recreational activities to promote engagement and social interaction among residents.

Security Officer

A&H SECURITY LLC
The Bronx, New York
07.2024 - 06.2025
  • Explained security protocols to employees and guests, enhancing readiness for emergencies.
  • Inspected security systems to ensure operational availability and detect tampering evidence.
  • Monitored CCTV systems to uphold safety and security across premises.
  • Conducted manual bag searches to identify prohibited items and contraband.
  • Escorted individuals needing personal protection, ensuring safe transport to designated locations.
  • Maintained composure during emergencies while coordinating with law enforcement and emergency services.
  • Identified suspicious activities and determined appropriate responses promptly.
  • Inspected fire extinguishers to verify proper charges and functionality.

Security Officer

Allied Universal Security
New York, New York
03.2023 - 10.2024
  • Monitored premises to ensure safety and security of all individuals.
  • Conducted regular patrols to detect and prevent unauthorized activities.
  • Responded to alarms and incidents following established protocols.
  • Assisted in emergency response and evacuation procedures as needed.
  • Collaborated with law enforcement during investigations or emergencies.
  • Enforced company policies and regulations among staff and visitors.
  • Provided excellent customer service while interacting with the public daily.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Maintained accurate logs of all security related activities.
  • Verified photo IDs and tickets to allow guests passage.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Guarded restricted areas to prevent unauthorized entry.

Home Health Aide

VNSNY
New York, New York
01.2022 - 01.2023
  • Assisted clients with daily living activities and personal hygiene tasks.
  • Monitored client health and reported changes to healthcare professionals.
  • Provided companionship and emotional support to enhance client well-being.
  • Maintained accurate records of client care and daily activities.
  • Ensured a clean, safe environment by changing bed linens and completing household chores.
  • Accompanied clients to appointments, offering transportation and support.
  • Collaborated with family members to address client needs effectively.
  • Prepared meals according to prescribed diets, ensuring nutritional compliance.

Merchandise Stocker

Burlington
The Bronx, New York
06.2021 - 08.2021
  • Stocked merchandise on shelves according to established layout and visual standards.
  • Organized backroom inventory to enhance stock flow and accessibility.
  • Assisted customers with product inquiries and locating items on sales floor.
  • Collaborated with team members for timely restocking of high-demand products.
  • Inspected merchandise for defects before stocking shelves.
  • Processed returns, refunds, and exchanges efficiently and courteously.
  • Transported damaged goods and excess stock back to warehouse as needed.
  • Maintained timely stocking of shelves with new merchandise.

Cashier

Madison Square Garden Co
New York, New York
08.2019 - 10.2019
  • Maintained organized cash register area to ensure efficient operations during peak hours.
  • Managed cash drawer, guaranteeing accurate funds at shift end.
  • Trained new team members on cash register operation, stock procedures, and customer service.
  • Issued receipts, refunds, credits, or change promptly to customers.
  • Answered customer inquiries and provided relevant store information.
  • Worked collaboratively with front-end staff to enhance customer assistance.
  • Stocked shelves with merchandise as needed to maintain inventory levels.
  • Kept detailed records of purchases while ensuring a tidy checkout appearance.

Cashier

WHOLEFOODS, INC.
New York, New York
09.2018 - 06.2019

Executed daily recovery tasks to ensure clean, organized areas for optimal productivity.

  • Processed customer transactions accurately in high-traffic retail environments.
  • Maintained orderly cash register area to facilitate smooth operations during peak hours.
  • Assisted customers with product inquiries, delivering exceptional service experiences.
  • Managed cash drawer, verifying all funds at shift's end.
  • Addressed customer complaints professionally to promote positive shopping experiences.
  • Accepted cash and credit card payments, issued receipts, and provided accurate change.
  • Greeted customers and responded to inquiries about store products and services.

Cashier /Customer Service

DUNKIN DONUTS, INC.
Bronx, New York
03.2017 - 06.2017
  • Processed customer orders efficiently at fast-paced service counter.
  • Managed cash register operations and balanced cash drawer daily.
  • Provided prompt resolutions to customer inquiries and complaints.
  • Assisted with food preparation, ensuring product freshness and quality.
  • Maintained cleanliness of work area while adhering to safety standards.
  • Collaborated with team members to improve workflow efficiency.
  • Upsold menu items and promoted seasonal promotions effectively.

Education

High School -

Bronx Compass High School
Bronx, New York

Skills

  • Resident care and advocacy
  • Conflict resolution
  • Emergency response
  • Customer service
  • Time management
  • Problem solving
  • Attention to detail
  • Safety awareness
  • Housekeeping support
  • Disability assistance
  • Mobility support
  • Emotional support
  • Caregiver relations
  • Resident care associate

Timeline

Residential Aide

Naica
06.2025 - Current

Security Officer

A&H SECURITY LLC
07.2024 - 06.2025

Security Officer

Allied Universal Security
03.2023 - 10.2024

Home Health Aide

VNSNY
01.2022 - 01.2023

Merchandise Stocker

Burlington
06.2021 - 08.2021

Cashier

Madison Square Garden Co
08.2019 - 10.2019

Cashier

WHOLEFOODS, INC.
09.2018 - 06.2019

Cashier /Customer Service

DUNKIN DONUTS, INC.
03.2017 - 06.2017

High School -

Bronx Compass High School
HEAVEN NICHOLAS