Heaven Pettit
San Antonio
Summary
Organized professional offering demonstrated success in data processing roles. Diligent and efficient illustrated through 4 years in related roles. Strong foundation of monitoring data , and account management and sales technique knowledge with consistent drive for continuous knowledge acquisition.
- 3+ years in customer service
- Technology savvy
- Meticulous attention to detail
- Strong Verbal and Written communication Skills
- Effective Team Collaborator
Overview
7
7
years of professional experience
Work History
Contact Claim Representative
USAA
San Antonio, TX
04.2025 - Current
- Processed insurance claims efficiently and accurately for diverse customer needs.
- Reviewed policy details to determine coverage and claim eligibility.
- Communicated effectively with customers to gather necessary documentation.
Fraud Specialist
Citibank
San Antonio
10.2019 - 04.2025
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Participated in group discussions with team members to develop new ways to combat fraud.
- Completed required investigations on referred files ahead of deadlines, typically within short period of time due to high call volumes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Examined financial statements, written documents and audio files that could be used as evidence for fraud cases.
Sales Associate
Sally's Beauty Supply
San Antonio
10.2018 - 10.2019
- Retail work and customer service
- Serving customers with a wide range of clients
- Online ordering managing
- Scheduling team meetings
- Making errands for the store inventory and other task
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
John Paul Stevens
San Antonio, TXSkills
- Trained in VMware and multi microsoft systems
- Telephone and email etiquette
- Verbal and written communication
- Customer service
- Working collaboratively
- Time management
- Multitasking
- Organizational skills
- Reporting and alerts
- Account information review
Education and Training
other
Timeline
Contact Claim Representative
USAA
04.2025 - Current
Fraud Specialist
Citibank
10.2019 - 04.2025
Sales Associate
Sally's Beauty Supply
10.2018 - 10.2019
High School Diploma -
John Paul Stevens