Lecresia Barger
Middleburg,FL
Summary
Experience in Office Operations within fast-paced environments, as well as ability to lead and motivate employees. Familiar with all aspects of daily business operations including Administrative & Business Operations, Personnel, Human Resource issues, HIPPA and OSHA Compliance, Contract Negotiations, Financial Services, Payroll, Federal Tax Preparation and numerous administrative functions. Team Building, Policies & Procedures, and Problem Solving. Proven record of dependability with excellent time management and the ability to self-manage. Proven ability to handle stressful situations and effectively manage a high-volume workload. I am willing to work in a call center environment with heavy telephone customer interaction Productive Call Center Representative with five years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Overview
17
17
years of professional experience
Work History
Contact Representative (40 Hours,Full-Time)
United States Department of Treasury I.R.S.
Jacksonville, FL
01.2021 - Current
- I work primarily with taxpayers and their representatives by phone.
- I provide assistance by taking action where needed to resolve taxpayer issues, and often involving situations.
- I provide taxpayers with the ability to resolve issues by providing information on account as well as scheduling per taxpayer request through TAC.
- Verified customer information and updated records accordingly.
- I am staffed for several different applications from App 20-App 55.
- I process paper inventory returns.
Orders Management Specialist (40 Hours, Full-Time)
Aging True Home Health
Jacksonville, FL
08.2021 - 12.2021
- I was responsible for payroll processing, daily reports of SOC, recertification's, managing staff and open positions, review resumes, lab results, orders coming in, intake, schedule visits, marketing.
- Developed detailed reports on operational performance metrics and presented results to senior management team.
- Facilitated meetings between various departments to discuss project progress and brainstorm new ideas.
Mortgage Service Specialist (40 Hours, Full-Time)
Select Portfolio Servicing
Jacksonville, FL
01.2021 - 06.2021
- Responsible for delivering personalized service to the customer throughout the life of the loan to solve customer inquiries and manage the customer relationship throughout the default process in a call center environment
- Also, liaison between the customer and any other mortgage operations groups as necessary
- Act as the communication liaison to ultimately resolve the customer's inquiry.
- Assisted in the preparation of documents such as closing disclosure forms, promissory notes, deeds of trust or other documents necessary for loan approval.
Center Manager (40 Hours, Full-Time)
A-1 Medical Imaging
Jacksonville, FL
05.2016 - 01.2020
- Lead the operations of the imaging center/ department where team members work as a team to provide quality patient care and strive for excellence.
- Oversee budget and financial performance of the center/department.
- Understands and complies with all facets of employment law.
- Hires qualified team members following approved protocols and compensation guidelines.
- Maintain a minimum level of team member turnover
- Sets clear and specific expectations/objectives for team members and the department.
Front Desk Receptionist (40 Hours, Full-Time)
North Florida Dermatology/ Advanced Dermatology & Cosmetics
Jacksonville, FL
01.2014 - 02.2016
- Answer incoming calls using proper telephone etiquette
- Greeted customers warmly and made them feel welcome.
- Check patients in and out
- Schedule/confirm patient appointments
- Perform all necessary paperwork (patient charts, referrals, appointment cards, welcome packets and treatment plan forms)
- Pre-Certs and Authorizations, Surgery Scheduler.
Office Manager/Compliance Officer/ Human Resource
Parker Home Care, LLC
Albemarle, NC
01.2009 - 11.2013
- Oversee daily medical office operators managing a staff of over 200 employees
- Responsibilities include Administrative, Billing, Personnel Issues, Human Resources Policies and Procedures, Payroll and Quarterly, Yearly Tax preparation and submission
- Responsible for creating marketing, and sales strategic plans Responsible for negotiating, completing and submission of all contracts with all Insurance, and LTC companies
- HRIS Payroll System ADP Workforce, Intuit QuickBooks.
Education
Bachelor of Science - Artificial Intelligence
Maestro University
Dallas, TX 02.2026 - 04.2026
Kaplan University (Transfer)
07-2006
Stanly Community College
02-2002
West Stanly High School (Diploma)
05-2000
Skills
- ADP Payroll Specialist
- Collections
- QuickBooks
- Intuit
- Paychex
- Paylocity
- Microsoft Excel
- Microsoft Outlook
- Spreadsheet
- PowerPoint
- Paychex (15 years)
- Microsoft Office Microsoft Word
- Microsoft PowerPoint
- 10-Key
- Multi-line Phone Systems Switchboard
- Scheduling
- Accounts Payable
- Account Reconciliation
- Accounts Receivable
- Auditing
- Medical Office Experience
- General Ledger Accounting
Affiliations
I enjoy being able to apply and adapt to any situations. I enjoy going to Church, and helping out in my community.
Accomplishments
- GS-8/2
- SF-50 (Upon Request)
- Train New Hires
References
References available upon request.
Timeline
Bachelor of Science - Artificial Intelligence
Maestro University
02.2026 - 04.2026
Orders Management Specialist (40 Hours, Full-Time)
Aging True Home Health
08.2021 - 12.2021
Contact Representative (40 Hours,Full-Time)
United States Department of Treasury I.R.S.
01.2021 - Current
Mortgage Service Specialist (40 Hours, Full-Time)
Select Portfolio Servicing
01.2021 - 06.2021
Center Manager (40 Hours, Full-Time)
A-1 Medical Imaging
05.2016 - 01.2020
Front Desk Receptionist (40 Hours, Full-Time)
North Florida Dermatology/ Advanced Dermatology & Cosmetics
01.2014 - 02.2016
Office Manager/Compliance Officer/ Human Resource
Parker Home Care, LLC
01.2009 - 11.2013
Kaplan University (Transfer)
Stanly Community College
West Stanly High School (Diploma)