JULIET SANDLIN
Austin
Summary
Dedicated administrative and customer service professional with experience in federal government accounts management and retail leadership. Experience handling confidential information, resolving customer concerns, maintaining accurate records and managing high-volume phone interactions. Proven ability to multitask, communicate effectively, and provide exceptional service in fast-paced environments. Seeking to contribute strong organizational and interpersonal skills as a Pediatric Front Office Receptionist.
Overview
7
7
years of professional experience
Work History
Contact Representative
Internal Revenue Service, IRS
Austin, TX
05.2023 - Current
- Provided professional customer service by assisting taxpayers over the phone with account inquires, payment options, refund status and case resolutions.
- Managed high-volume inbound calls while maintaining professionalism, confidentiality, and compliance with federal regulations as well as exceptional customer service.
- Assisted taxpayers with completing forms, submitting documentation, and understanding account requirements. Also, explained complex information clearly and professionally to individuals from diverse backgrounds.
- Utilized multiple computer systems simultaneously to access records and process requests efficiently, document case actions and maintain accurate electronic records.
- Demonstrated strong attention to detail while processing refunds, account adjustments, and supporting documents.
- Collaborated with team members and management to resolve complex cases and improve customer service outcomes.
Assistant Manager
Goodwill Store
Austin, TX
03.2019 - 03.2023
- Supervised daily store operations, ensuring efficient workflow and high standards of customer service.
- Trained and mentored new staff on operational procedures and customer engagement techniques.
- Implemented inventory management practices, enhancing stock accuracy and reducing shrinkage rates.
- Developed employee schedules, optimizing staffing levels to meet peak customer demand periods.
- Analyzed sales trends to inform merchandising strategies and maximize product visibility in-store.
- Led team meetings focused on performance improvement and fostering a collaborative work environment.
Education
High School Diploma -
Akins High School
Austin, TX2008
Skills
- Customer Service
- Multi-Line phone systems
- Data Entry & Electronic Records Management
- Time Management
- Microsoft Office :Word, Excel and Outlook trained
- Attention to detail
- Professional Communication
- Problem Resolution
Timeline
Contact Representative
Internal Revenue Service, IRS
05.2023 - Current
Assistant Manager
Goodwill Store
03.2019 - 03.2023
High School Diploma -
Akins High School