HEAVEN POITIER
Atlanta,GA
Summary
Motivated and detail-oriented individual seeking a position in business setting where I can apply my knowledge of management principles, billing, and technology to contribute to company growth and success. Eager to leverage strong problem-solving skills and a solid educational foundation to support business operations and strategic goals.
Overview
7
7
years of professional experience
Work History
Office Associate - Billing Department
Southeast Consolidators
Ellenwood, GA
12.2023 - Current
- Coordinated and processed documentation for incoming freight deliveries for drivers.
- Scheduled and assigned freight to designated appointment times to ensure timely and efficient delivery.
- Prepared customer invoices for delivered loads.
- Tracked and documented completion times for freight unloading at the docks.
- Prepared outbound documentation and manifests for drivers to facilitate freight collection.
- Coordinated with trucking companies and warehouse personnel to ensure timely and accurate billing.
- Resolved billing discrepancies and provided excellent customer service to resolve client inquiries.
Service Technician
Reliable Heating and Air
Fayetteville, GA
07.2022 - 12.2023
- Conducted preventative maintenance on HVAC systems, servicing both indoor and outdoor units for optimal performance.
- Identified and resolved issues and deficiencies in customer units, ensuring optimal performance.
- Built strong customer relationships by educating them on equipment use and fostering ongoing connections with the company.
- Coordinated and procured essential parts and equipment for maintenance and repair projects.
- Encouraged customers to invest in products that improved the efficiency of their HVAC systems, including system replacements.
- Computed total charges and generated invoices to invoice customers following the completion of services.
- Assisted customers with troubleshooting and resolving computer hardware and software problems.
Carpentry/Masonry Specialist
U.S. Army
FT. Campbell, USA
08.2017 - 07.2021
- Team Leader: Provide daily supervision, direction, and guidance to soldiers, ensuring effective team performance and accomplishment of objectives.
- Demonstrated ability to work independently or as part of a team on construction sites.
- Maintain responsibility for overseeing the performance and welfare of assigned soldiers.
- Prepared and poured concrete for sidewalks, posts, and pads.
- Developed foundational designs for structures, including obstacle courses, gazebos, and small bridges.
- Compiled detailed supply lists for projects, including quantities of materials (e.g., wood), tools, cleaning supplies, and other essentials
- Operated heavy machinery, including Skidsteers, to excavate and prepare project sites.
- Performed drywall replacement, followed by finishing and painting.
Education
Associate of Applied Science - Business Management
Atlanta Technical College
Atlanta, GA06-2025
High School Diploma -
Dillard High School
Ft. Lauderdale, FL06-2017
Carpentry and Masonry Certification -
U.S. Army Advanced Individual Training
Gulfport, MSSkills
- Data Entry
- Customer Service
- Logistics Software Proficiency
- Microsoft Office Suite
- Communication Skills
- Knowledge of Logistics and Supply Chain
- Administrative Support
- File Management
- Time Management
- Team Collaboration
Timeline
Office Associate - Billing Department
Southeast Consolidators
12.2023 - Current
Service Technician
Reliable Heating and Air
07.2022 - 12.2023
Carpentry/Masonry Specialist
U.S. Army
08.2017 - 07.2021
Associate of Applied Science - Business Management
Atlanta Technical College
High School Diploma -
Dillard High School
Carpentry and Masonry Certification -
U.S. Army Advanced Individual Training
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