Summary
Overview
Work History
Education
Skills
Timeline
Generic

HEAVEN POITIER

Atlanta,GA

Summary

Motivated and detail-oriented individual seeking a position in business setting where I can apply my knowledge of management principles, billing, and technology to contribute to company growth and success. Eager to leverage strong problem-solving skills and a solid educational foundation to support business operations and strategic goals.

Overview

7
7
years of professional experience

Work History

Office Associate - Billing Department

Southeast Consolidators
Ellenwood, GA
12.2023 - Current
  • Coordinated and processed documentation for incoming freight deliveries for drivers.
  • Scheduled and assigned freight to designated appointment times to ensure timely and efficient delivery.
  • Prepared customer invoices for delivered loads.
  • Tracked and documented completion times for freight unloading at the docks.
  • Prepared outbound documentation and manifests for drivers to facilitate freight collection.
  • Coordinated with trucking companies and warehouse personnel to ensure timely and accurate billing.
  • Resolved billing discrepancies and provided excellent customer service to resolve client inquiries.

Service Technician

Reliable Heating and Air
Fayetteville, GA
07.2022 - 12.2023
  • Conducted preventative maintenance on HVAC systems, servicing both indoor and outdoor units for optimal performance.
  • Identified and resolved issues and deficiencies in customer units, ensuring optimal performance.
  • Built strong customer relationships by educating them on equipment use and fostering ongoing connections with the company.
  • Coordinated and procured essential parts and equipment for maintenance and repair projects.
  • Encouraged customers to invest in products that improved the efficiency of their HVAC systems, including system replacements.
  • Computed total charges and generated invoices to invoice customers following the completion of services.
  • Assisted customers with troubleshooting and resolving computer hardware and software problems.

Carpentry/Masonry Specialist

U.S. Army
FT. Campbell, USA
08.2017 - 07.2021
  • Team Leader: Provide daily supervision, direction, and guidance to soldiers, ensuring effective team performance and accomplishment of objectives.
  • Demonstrated ability to work independently or as part of a team on construction sites.
  • Maintain responsibility for overseeing the performance and welfare of assigned soldiers.
  • Prepared and poured concrete for sidewalks, posts, and pads.
  • Developed foundational designs for structures, including obstacle courses, gazebos, and small bridges.
  • Compiled detailed supply lists for projects, including quantities of materials (e.g., wood), tools, cleaning supplies, and other essentials
  • Operated heavy machinery, including Skidsteers, to excavate and prepare project sites.
  • Performed drywall replacement, followed by finishing and painting.

Education

Associate of Applied Science - Business Management

Atlanta Technical College
Atlanta, GA
06-2025

High School Diploma -

Dillard High School
Ft. Lauderdale, FL
06-2017

Carpentry and Masonry Certification -

U.S. Army Advanced Individual Training
Gulfport, MS

Skills

  • Data Entry
  • Customer Service
  • Logistics Software Proficiency
  • Microsoft Office Suite
  • Communication Skills
  • Knowledge of Logistics and Supply Chain
  • Administrative Support
  • File Management
  • Time Management
  • Team Collaboration

Timeline

Office Associate - Billing Department

Southeast Consolidators
12.2023 - Current

Service Technician

Reliable Heating and Air
07.2022 - 12.2023

Carpentry/Masonry Specialist

U.S. Army
08.2017 - 07.2021

Associate of Applied Science - Business Management

Atlanta Technical College

High School Diploma -

Dillard High School

Carpentry and Masonry Certification -

U.S. Army Advanced Individual Training
HEAVEN POITIER