HEAVEN ROACH
Fort Washington,United States
Summary
Versatile hospitality professional with experience in dining service, event operations, and customer-facing retail. Works efficiently in fast-moving environments while remaining composed, focused, and attentive. Skilled in guest service, communication, and collaborative problem-solving.
Overview
1
1
Language
3
3
years of professional experience
Work History
Server / Event Service, Water Bar
Episcope Hospitality
Arlington
09.2025 - Current
- Provided service to guests during events and dining experiences. at events and regular dining service.
- Helped coordinate event logistics and setup to ensure smooth execution. setup and service flow.
- Administered attentive, professional care to guests, fostering a welcoming atmosphere.
- Collaborated with kitchen staff to streamline order processes and enhance communication.
Stylist/Supervisor
Metro Club Vintage
Washington DC
04.2025 - Current
- Guided customers in styling and selection processes to enhance their shopping experience.
- Processed POS transactions and returns accurately to ensure customer satisfaction.
- Monitored inventory levels and restocked items as needed and displays maintained.
- Processed transactions efficiently, ensuring accuracy and customer satisfaction.
Server, Pink Taco
Washington
07.2024 - 02.2025
- Welcomed guests and provided responsive service.
- Memorized menu updates and specials.
- Resolved issues professionally.
Server, Gatsby
Knead Hospitality + Design
Washington
12.2023 - 06.2024
- Anticipated guest needs and answered questions.
- Followed sanitation and food safety standards.
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
Barista, MAH-ZA DAHR
Knead Hospitality + Design
Arlington
05.2023 - 12.2023
- Prepared beverages efficiently and accurately.
- Handled register and opening/closing tasks.
- Provided exceptional customer service, resolving issues to enhance guest satisfaction.
Education
High School Diploma -
Friendly High School
MD01.2022
Skills
- Customer service excellence
- Attention to detail
- Team collaboration
- Food safety knowledge
- Multitasking under pressure
- English (Fluent)
- Strong communication
- Spanish (Intermediate)
LANGUAGES
Spanish (Intermediate), English (Fluent)
Personal Information
Title: HOSPITALITY & CUSTOMER SERVICE PROFESSIONAL
Timeline
Server / Event Service, Water Bar
Episcope Hospitality
09.2025 - Current
Stylist/Supervisor
Metro Club Vintage
04.2025 - Current
Server, Pink Taco
07.2024 - 02.2025
Server, Gatsby
Knead Hospitality + Design
12.2023 - 06.2024
Barista, MAH-ZA DAHR
Knead Hospitality + Design
05.2023 - 12.2023
High School Diploma -
Friendly High School