Summary
Overview
Work History
Skills
Career Highlights
References
Timeline
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Heaven Sayus

Austin,TX

Summary

I have spent the last few years of my time gaining experience and knowledge in customer service, communication, leadership, management, event coordinating, marketing, organizational skills, and exploring the world of social media and online marketing.

Overview

7
7
years of professional experience

Work History

General Manager

Crude Craft Coffee Bar
Fort Worth, TX
07.2023 - Current
  • Managed daily operations of coffee shop, including scheduling staff and ordering supplies.
  • Ensured compliance with health and safety regulations in the workplace.
  • Oversaw all employee training programs related to coffee preparation, customer service, and store policies.
  • Conducted regular inventory checks to ensure adequate stock levels were maintained.
  • Addressed customer complaints promptly and professionally, resolving issues effectively.
  • Developed relationships with local businesses to promote brand awareness and increase foot traffic into the store.

Med Spa Coordinator

Engle Dentistry
Naples, FL
02.2023 - 06.2024
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Scheduled and confirmed appointments.
  • Coordinated all events and marketing.
  • Greeted patients, verified patient information and provided necessary paperwork for new patients.

Marketing Manager/Event Coordinator

Narrative Coffee Roasters
Naples, Florida
06.2022 - 12.2022
  • Produced contracts and invoices for events and monitored fee collection.
  • Proposed strategies, established budgets and determined tactics for marketing promotions and events.
  • Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
  • Coordinated vendors, timelines and budgets for events.

Assistant Store Manager

Narrative Coffee Roasters
Naples , FL
11.2020 - 12.2022
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Assigned tasks to associates to fit skill level and maximize team performance.
  • Utilized company reports to analyze sales, gross profit and inventory activity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Delegated daily tasks to team members to optimize group productivity.
  • Developed successful marketing plans to increase sales and profits.

Private Nanny

Self Employed Web
Naples, FL
01.2017 - 09.2020
  • Prepared nutritious meals, cleaned laundry and sanitized play areas.
  • Dropped off and picked up children from school and extracurricular commitments.
  • Facilitated safe, caring and warm environment for children to stimulate development.

Skills

  • Event Planning
  • Workflow Management
  • Staff Leadership
  • Multitasking
  • Organizational Skills
  • Communication
  • Customer Service
  • Advertising and marketing

Career Highlights

Crude Craft Coffee Bar - Latte Art Throwdown 2024

Portico Coffee - Latte Art Throwdown 2024

  • Event coordinator/operations manager for 75+ person event
  • Acquired and distributed product from sponsors and vendors
  • Oversaw event operations before and during events
  • Facilitated and directed proper communication between business owners, staff, sponsors, and attendees.
  • Oversaw budget and marketing

References

Gina Natel 

Odeko - Market Manager

Dallas / Fort Worth, TX

737-297-6073

Caleb MacPherson

Take Two Coffee - Business Owner

Fort Myers, FL

239-218-7316

Rodney Mustelier

Bigface Coffee - Head of Coffee/ Coffee Director

Miami, FL

305-824-7935

Timeline

General Manager

Crude Craft Coffee Bar
07.2023 - Current

Med Spa Coordinator

Engle Dentistry
02.2023 - 06.2024

Marketing Manager/Event Coordinator

Narrative Coffee Roasters
06.2022 - 12.2022

Assistant Store Manager

Narrative Coffee Roasters
11.2020 - 12.2022

Private Nanny

Self Employed Web
01.2017 - 09.2020

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Heaven Sayus