Michele Troutman
Lansing
Summary
Dynamic leader with a proven track record at Fantasies Unlimited, adept in business administration and fostering employee growth. Leveraged trend analysis and project management skills to enhance operational efficiency, achieving significant productivity improvements. Renowned for exceptional problem-solving abilities and a focus on customer satisfaction, consistently delivering results beyond expectations.
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
11
11
years of professional experience
Work History
General Manager
Fantasies Unlimited
Lansing
08.2014 - Current
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Monitored progress by establishing plans, budgets and measuring results.
- Delegated work to staff, setting priorities and goals.
- Created schedules and monitored payroll to remain within budget.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Tracked monthly sales to generate reports for business development planning.
- Prepared staff work schedules and assigned team members to specific duties.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Analyzed market trends to inform business decisions and strategies.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited, interviewed and hired qualified staff for open positions.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Implemented troubleshooting techniques to resolve issue.
- Removed snow from sidewalks, driveways and parking areas.
- Responded quickly to emergency situations involving damage caused by storms or other natural disasters.
- Recorded type and cost of maintenance or repair work.
- Maintained outdoor areas, including landscaping and parking lot repairs.
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
- Removed debris from roofs and gutters to prevent water damage.
- Identified problems during daily work inspections and addressed concerns.
- Assisted with painting projects both inside and outside the facility.
- Cleaned air conditioning units to ensure proper functioning.
- Installed new locks on doors when requested by management staff.
- Performed painting, carpentry, and masonry work to maintain building aesthetics.
- Assisted with installing and maintaining electrical and power systems during remodeling projects.
- Maintained inventory of tools and supplies used for repairs and maintenance projects.
- Checked fire alarms regularly for proper operation.
- Assisted with installation of new equipment when necessary.
- Cleaned vents and replaced filters to verify proper air flow.
- Cut grass around the perimeter of the building using a lawn mower.
- Trimmed trees and bushes to maintain a neat appearance at all times.
- Planned and laid out repair work using diagrams, drawings or schematic diagrams.
- Replaced door handles and hinges when necessary for security purposes.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Performed routine maintenance and repair of buildings, grounds, and equipment.
- Inspected building interiors and exteriors for needed repairs or replacements.
- Inspected and replaced light fixtures and bulbs.
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Repaired minor carpentry, electrical and plumbing issues to return equipment to functionality.
- Managed inventories of supplies such as linens, cleaning agents, and amenities.
- Assigned tasks to housekeeping staff and monitored their performance.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Investigated lost-and-found items, returning them when possible to owners.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Responded promptly to customer complaints concerning cleanliness of hotel rooms or public areas.
- Provided training to new housekeeping personnel on proper cleaning techniques and use of equipment.
- Inspected furniture for damage or stains in between guest stays.
- Planned special events requiring additional staffing arrangements.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Designed contracts, collected fees, and booked venues for events.
- Designed event themes and coordinated decorations, audio and visual equipment, and promotional materials to enhance event atmosphere.
- Developed relationships with vendors in order to secure discounts or special offers when possible.
- Helped clients produce brochures, publications and event-specific materials for optimum effect.
- Developed engaging content for event websites and social media channels, increasing online visibility and participation.
- Monitored guest satisfaction levels throughout the duration of an event.
- Handled customer service inquiries related to specific events or venues.
- Attended and participated in industry events.
- Scheduled and attended pre-event meetings with clients to discuss event details and objectives.
- Created floor plans, seating arrangements, and other visuals as needed for each event.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Built and maintained productive relationships with employees.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Greeted customers promptly and responded to questions.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Provided excellent customer service by helping customers locate items they were looking for.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained work area and kept cash drawer organized.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Education
Some College (No Degree) - Small Business Management/Entrepreneurship
Baker College
Jackson, MISkills
- Advertising and marketing
- Sales
- Business administration
- Trend analysis
- Staff training
- Project planning
- Loss prevention
- Facility management
- Efficient multi-tasker
- Employee scheduling
- Design development
- Project management
- Architecture and design
- Event execution
- Event planning
- Expense tracking
- Planning and organization
- Waste disposal
- Sanitization procedures
- Deep cleaning
- Building maintenance
- Focused and detail-oriented
- Cash handling expertise
- Customer satisfaction
- Inventory management
- Payment collection
- Time management
- Lot maintenance
- Product knowledge
- Reliability and punctuality
- Multitasking and organization
- Data entry proficiency
- Adaptability and flexibility
- Attention to detail
- Drawer management
- Supervision and training
- Problem-solving
- Cleaning and sanitizing
- Drywall repair
- Painting expertise
Timeline
General Manager
Fantasies Unlimited
08.2014 - Current
Some College (No Degree) - Small Business Management/Entrepreneurship
Baker College