Heaven Shelton
Avon,IN
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Taco Bell
11.2020 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Observed each team member to carry out duties and provided constructive criticism.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
Education
No Degree - Public Health
IUPUI
Indianapolis, IN05.2026
High School Diploma -
Ben Davis High School
Indianapolis, IN06.2022
Skills
- Program Improvements
- Job Assignments
- Money Transfers
- Scheduling and Coordinating
- Team Motivation
- Restaurant Operation
- Guest Satisfaction
- Performance Goals
- Rule Enforcement
Certification
- ServSafe Certification
Timeline
Shift Lead
Taco Bell
11.2020 - Current
No Degree - Public Health
IUPUI
High School Diploma -
Ben Davis High School
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