Heaven Soto
Tucson,AZ
Summary
Dynamic and service-oriented professional with a proven track record at Hooligans Pub and Eatery, enhancing dining experiences through effective team leadership and excellent customer service. Skilled in multitasking and communication, I significantly improved service delivery by fostering teamwork and ensuring high standards of cleanliness. Demonstrated reliability in managing high-volume events and customer interactions.
A results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
Work History
Bartender
New Stumble Inn
06.2022 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Waitress Supervisor
Hooligans Pub and Eatery
03.2020 - 06.2022
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Monitored dining area to ensure all guests received attentive service without delays.
Education
High School Diploma -
Mason County High School
Maysville, KY04-2017
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Customer service expertise
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Engaging personality
Timeline
Bartender
New Stumble Inn
06.2022 - 08.2024
Waitress Supervisor
Hooligans Pub and Eatery
03.2020 - 06.2022
High School Diploma -
Mason County High School
Similar Profiles
MAX MINERMAX MINER
Bartender at Stumble InnBartender at Stumble Inn
Chastine Ann Elgarico BelardeChastine Ann Elgarico Belarde
Cluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express JumeirahCluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
FODAY DAN BARROWFODAY DAN BARROW
Triple Site Hotel Manager at Premier Inn Watford Croxley Green Premier Inn Rickmansworth Premier Inn, CentralTriple Site Hotel Manager at Premier Inn Watford Croxley Green Premier Inn Rickmansworth Premier Inn, Central
Martina ChoeMartina Choe
Endoscopy Technician at St Joseph's HospitalEndoscopy Technician at St Joseph's Hospital
Christina L. KellyChristina L. Kelly
Admin Assistant at Aspire Wealth PartnersAdmin Assistant at Aspire Wealth Partners