Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Heaven Tate

Palmdale,CA

Summary

Highly-motivated employee with desire to take on new challenges, strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. As well as being a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
years of professional experience
1
Certification

Work History

Amazon
Palmdale, CA

Dispatch Supervisor
11.2022 - Current

Job overview

  • Mentored, trained and managed team of 85 employees and offered insight and direction, helping boost overall performance.
  • Managed daily delivery and work schedules to maximize coverage.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Tracked changes in computer system to keep records current and accurate.
  • Investigated and resolved customer and vendor issues to retain business.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.

Amazon
Palmdale, CA

Delivery Driver
07.2021 - 11.2022

Job overview

  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Cornerstone
Lancaster, CA

Direct Support Professional
09.2019 - 03.2021

Job overview

  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Tracked and reported clients' progress based on observations and conversations.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Leveraged database management system to track and report service hours, details of activities and progress on goals.

Education

William J. Knight High School
Palmdale, CA

High School Diploma
05.2017

Antelope Valley College
Lancaster, CA

Some College (No Degree)

Skills

  • Service Planning
  • Adjusting Routes
  • Delivery Procedures
  • Improving Operations
  • Traffic Monitoring
  • Problem Assessment
  • Verbal and Written Communication
  • Client Interaction

Certification

  • Certificate of Recognition, California State Legislature - 2023

Timeline

Dispatch Supervisor

Amazon
11.2022 - Current

Delivery Driver

Amazon
07.2021 - 11.2022

Direct Support Professional

Cornerstone
09.2019 - 03.2021

William J. Knight High School

High School Diploma

Antelope Valley College

Some College (No Degree)

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Heaven Tate