Summary
Overview
Work History
Education
Skills
Timeline
Generic

Metisha Dennis

OLATHE,KS

Summary

Meticulous Dispatch Supervisor with 21-years experience, background monitoring daily on road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Recognized as team player with well-honed leadership and critical thinking skills.

Overview

24
24
years of professional experience

Work History

Dispatch Supervisor

UPS
Lenexa, KS
10.2001 - Current
  • Managed 5 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
  • Modernized communications systems to improve productivity, reliability and efficiency.
  • Supervised team of 77 employees and provided training focused on maximizing overall performance.
  • Maintained meticulous employee records to accurately track attendance and productivity.

Education

High School - General Studies

Metro Boulevard
Wichita, KS
05.1991

Skills

  • Territory Communications Oversight
  • Service Requests
  • Equipment Location Identification
  • Effective Communication
  • Service Coordination
  • Resource Coordination
  • Route Planning and Adjustment
  • Organizational Standards
  • Work Crew Dispatch
  • Personnel Monitoring
  • Attendance Documentation
  • Calendar and Scheduling Software
  • Dispatcher Monitoring
  • Problem Assessment
  • Project Requirements
  • Assisting Dispatch
  • Job Specification Review
  • Equipment Needs Assessment
  • Message and Work Order Transfer
  • Customer Request Management
  • Paperwork Submission
  • Key Performance Indicators (KPIs)
  • Work Personnel Advisement
  • Job Assignments
  • Paperwork Processing
  • Dispatching Workers
  • Improving Operations
  • Driver Routing
  • Driver Communications
  • Delivery Procedures
  • Trucking Dispatching
  • Creative Solutions
  • Persuasive Negotiations
  • Prioritizing Calls
  • Supply Chain Improvement
  • Workplace Safety
  • Customer Inquiries
  • Continuous Improvement Process
  • Service Planning
  • Fleet Dispatching

Timeline

Dispatch Supervisor

UPS
10.2001 - Current

High School - General Studies

Metro Boulevard