Heaven Tellez
Lockport,IL
Summary
I am a Medical Assistant/Care Coordinator with a track record of enhancing patient care coordination at Visiting Medical Doctors. Leveraged HIPAA compliance and compassionate communication to boost patient trust and satisfaction. Demonstrated leadership in fostering team collaboration and improving clinical documentation efficiency. Skilled in healthcare software and patient-focused care, contributing to a safer, more efficient clinical environment.
Overview
3
3
years of professional experience
Work History
Medical Assistant/Care Coordinator
Visiting Medical Doctos
2022.05 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
Team Leader
Nestle
2021.11 - 2023.03
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Cashier/Team Member
Dunkin' Donuts
2021.05 - 2021.10
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate Degree In Nursing - Nursing
Elgin Community College
Elgin, ILHigh School Diploma -
Elgin High School
Elgin IL05.2021
Skills
HIPAA Compliance
Patient Scheduling
Customer Service
Medical terminology knowledge
Vital Sign Monitoring
Clinical Documentation
Patient-focused care
Reliable team player
Compassionate
Immunization Administration
Patient Care Coordination
Simple dressings
Healthcare Software Proficiency
Reliable transportation
Timeline
Medical Assistant/Care Coordinator
Visiting Medical Doctos
2022.05 - Current
Team Leader
Nestle
2021.11 - 2023.03
Cashier/Team Member
Dunkin' Donuts
2021.05 - 2021.10
Associate Degree In Nursing - Nursing
Elgin Community College
High School Diploma -
Elgin High School