Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Heaven Urban

Halsey

Summary

Dedicated medical assistant with hands-on experience in family practice. Proficient in scheduling patients, managing medical records, and executing routine lab procedures. Known for providing outstanding support in high-pressure healthcare settings. Authorized to work in the US and flexible regarding relocation.

Overview

8
8
years of professional experience
1
1
Certification

Work History

CNA

Escondido Post Acute Care Rehab
04.2017 - 08.2017
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.

Medical Assistant

Monarch Medical Weighloss Clinc
10.2024 - Current
  • Prepared examination rooms by ensuring cleanliness and stocking supplies.
  • Accurately took vital signs including blood pressure, temperature, pulse rate, and respiratory rate.
  • Administered medications according to healthcare professional directives.
  • Managed patient medical records by documenting information in electronic health record systems.
  • Scheduled patient appointments while coordinating with various departments.
  • Provided excellent customer service by addressing patient inquiries and concerns promptly.
  • Educated patients on medication usage, post-treatment care, and preventive measures.
  • Maintained inventory of medical supplies and equipment to ensure availability.

Patient Care Specialist

Oregon Eye Surgery Center
03.2022 - 10.2024
  • Greeted and checked in patients, ensuring accurate collection of demographic and insurance information
  • Educated patients on financial responsibilities, explaining billing processes and payment options
  • Resolved patient inquiries and concerns regarding appointments, insurance coverage, and billing discrepancies
  • Maintained electronic medical records (EMR) system accuracy by updating patient information and documenting interactions
  • Implemented process improvements that reduced patient wait times by XX% through efficient registration procedures
  • Collaborated with healthcare team to ensure timely delivery of quality care to patients

Education

Office Administration (Certificate of Completion) - Office Administration

Clearfield Job Corps Center
Clearfield, UT
06.2014

High School Diploma - undefined

Copper Mountain College
03.2011

Skills

  • Medical terminology and office experience
  • EHR and EMR systems
  • Patient care and vital signs
  • Customer service and support
  • Organizational skills
  • HIPAA compliance
  • Medication administration
  • Computer proficiency
  • English communication

Certification


  • BLS Certification
  • Basic First Aid Certification
  • CCMA Certification
  • First Aid Certification
  • Bloodborne Pathogens Certification

Additional Information

  • Skills:
  • MS Office 2007
  • Data Entry 50 wpm, 10-Key 9000 kspm
  • Excellent Telecommunications

Timeline

Medical Assistant

Monarch Medical Weighloss Clinc
10.2024 - Current

Patient Care Specialist

Oregon Eye Surgery Center
03.2022 - 10.2024

CNA

Escondido Post Acute Care Rehab
04.2017 - 08.2017

High School Diploma - undefined

Copper Mountain College

Office Administration (Certificate of Completion) - Office Administration

Clearfield Job Corps Center

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