Heaven Ware
Citrus Heights,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail/customer industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Beauty Advisor
L'Occitane En Provence
12.2019 - Current
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Member Service Representative
Planet Fitness
10.2019 - 10.2020
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Managed appointment bookings for personal training sessions, answered any questions on the phone,and alerted members of any membership fees.
- Helped maintain a clean gym for members.
Hostess
Oz Korean Bbq
12.2018 - 01.2020
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
No Degree - Physical Therapy Assistance
Sacramento City College
Sacramento, CA06.2026
No Degree - General Studies
American River College
Sacramento, CA08.2024
High School Diploma -
Del Campo High School
Fair Oaks, CA06.2015
Skills
- Customer Service
- Team Collaboration
- Organization and Multitasking
- Relationship Building and Management
- Flexibility and Adaptability
- Interpersonal skills
- Problem-solving abilities
- Effective communication
- Computer Proficiency
Timeline
Beauty Advisor
L'Occitane En Provence
12.2019 - Current
Member Service Representative
Planet Fitness
10.2019 - 10.2020
Hostess
Oz Korean Bbq
12.2018 - 01.2020
No Degree - Physical Therapy Assistance
Sacramento City College
No Degree - General Studies
American River College
High School Diploma -
Del Campo High School
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