HTML
Heaven Williams
Customer Service Representative
Gonzales,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Concentrix
01.2024 - Current
- Worked closely with various internal departments such as lending or investments, ensuring seamless communication between teams for optimal client outcomes.
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
- Improved branch efficiency through continuous evaluation of current procedures and implementation of new strategies to streamline operations.
Chat Support Representative
Foundever
01.2024 - Current
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Maintained extensive knowledge of company policies, procedures, and offerings to effectively address customer needs.
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
- Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.
- Utilized CRM systems proficiently for tracking customer interactions, updating records, and managing follow-up actions as necessary.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
CEO
Tropical Paradise Chill & Grill Inc
01.2022 - 10.2023
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
Security Guard
Lofton Security Services
08.2018 - 07.2019
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Call Center Representative
Aerotek
01.2018 - 08.2018
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion, and access to services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Call Center Representative
Morrison Healthcare Food Services
06.2017 - 01.2018
- Responded to customer requests for products, services, and company information.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers by answering questions and responding to inquiries.
Education
High School Diploma -
05.2001 -
- 3.5 GPA
- Ranked in Top 15% of class
- Extracurricular Activities: Basketball
- Extracurricular Activities: Track & Field
- Extracurricular Activities: Cross Country Running
Skills
Scheduling
Regulatory Compliance
Risk Management
Project Management
Customer Relations
Data Entry
Software
JavaScript
CSS
Timeline
Customer Service Representative - Concentrix
01.2024 - Current
Chat Support Representative - Foundever
01.2024 - Current
CEO - Tropical Paradise Chill & Grill Inc
01.2022 - 10.2023
Security Guard - Lofton Security Services
08.2018 - 07.2019
Call Center Representative - Aerotek
01.2018 - 08.2018
Call Center Representative - Morrison Healthcare Food Services
06.2017 - 01.2018
East St. John High School - High School Diploma,
05.2001 -