Heaven Williams

Work History

Concentrix

01.2024 - Current

Worked closely with various internal departments such as lending or investments, ensuring seamless communication between teams for optimal client outcomes.
Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
Improved branch efficiency through continuous evaluation of current procedures and implementation of new strategies to streamline operations.

Foundever

01.2024 - Current

Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
Maintained extensive knowledge of company policies, procedures, and offerings to effectively address customer needs.
Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.
Utilized CRM systems proficiently for tracking customer interactions, updating records, and managing follow-up actions as necessary.
Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.

Tropical Paradise Chill & Grill Inc

01.2022 - 10.2023

Built productive relationships with industry partners and competitors to support strategic business objectives.
Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Developed key operational initiatives to drive and maintain substantial business growth.

Lofton Security Services

08.2018 - 07.2019

Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Aerotek

01.2018 - 08.2018

Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Educated customers on company systems, form completion, and access to services.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Morrison Healthcare Food Services

06.2017 - 01.2018

Responded to customer requests for products, services, and company information.
Recommended products to customers, thoroughly explaining details.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Assisted customers by answering questions and responding to inquiries.