Summary
Overview
Work History
Education
Skills
Volunteer with the American Red Cross, avid pickleball player and hiker
Timeline
BusinessAnalyst

HEAVENLY BENN

HUNTSVILLE,AL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

41
41
years of professional experience

Work History

Customer Service Representative

Georgia-Pacific
04.2008 - Current
  • Manage customer accounts through proactive communication by phone and email as well as collaborate with internal teams to ensure the customer satisfaction.
  • Create and maintain spreadsheets to track inventory and order status
  • Coordinate shipments of products with the shipping department and national dispatch
  • Manage inventories for effective production review and planning
  • Assist with accounts payable/receivable duties as needed

Marketing and Communications Coordinator

Bill Ward Real Estate Team
10.1999 - 10.2006
  • Boosted brand awareness with target customer demographics with social, print, and email campaigns.
  • Planned and executed internal and external marketing events.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
  • Answered general marketing department inquiries by email, phone, and mail.
  • Created engaging brochures and flyers to use for promotional materials and distribution.
  • Used online and offline marketing to generate leads, increase visibility and drive sales growth.
  • Tracked and reported on marketing campaign responses.

Telcom and Inbound Sales Manager

Gall's Inc
09.1989 - 03.1999
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Implemented systems and procedures to increase sales.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Navy Electrician

United States Naval Service
12.1982 - 12.1988
  • Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
  • Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
  • Spliced, joined and connected wire to fixtures and other electrical components.
  • Troubleshot and repaired malfunctioning systems and components.

Education

High School Diploma -

Scott County High School
Georgetown, KY
05.1982

Skills

  • Call Management
  • Appointment Scheduling
  • Account Updating
  • Paperwork Processing
  • Report Generation
  • Data Entry
  • Scheduling
  • Product Knowledge
  • Complaint Resolution
  • System Implementation
  • Conflict Mediation
  • Order Processing
  • Call Center Operations
  • Microsoft Office Suite
  • Spreadsheets
  • Staff Training
  • Customer Service
  • Active Listening
  • Microsoft Outlook
  • Client Relations
  • Customer Relationship Management (CRM)
  • Team Development
  • Problem Resolution
  • Problem-Solving Abilities
  • Critical Thinking

Volunteer with the American Red Cross, avid pickleball player and hiker

I'm a DAT volunteer with the American Red Cross.  As a disaster action team member (on call one weekend out of a month), I respond to calls when people are impacted with a home fire or other local disaster.


I picked up Pickleball after a tennis injury and have become a avid player, playing 2 to 3times a week.


Hiking has always been a activity I've enjoyed whenever time permits.

Timeline

Customer Service Representative

Georgia-Pacific
04.2008 - Current

Marketing and Communications Coordinator

Bill Ward Real Estate Team
10.1999 - 10.2006

Telcom and Inbound Sales Manager

Gall's Inc
09.1989 - 03.1999

Navy Electrician

United States Naval Service
12.1982 - 12.1988

High School Diploma -

Scott County High School

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HEAVENLY BENN