Heavenly Kimble
Jacksonville,FL
Summary
Proven customer service expert with a history at FedEx & Amazon, adept in enhancing satisfaction through timely and accurate deliveries. Leveraged GPS technology and teamwork to exceed delivery expectations, demonstrating reliability and a positive attitude. Skilled in handling high-stress situations, ensuring customer loyalty and operational efficiency.
Dependable Desired Position with solid background in timely deliveries and route optimization. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Delivery Driver
First Coast Delivery Service Partners
Jacksonville, FL
02.2022 - 12.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Package Handler
FedEx
Jacksonville, FL
08.2019 - 11.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Customer Service Representative
Convergys
Jacksonville, FL
10.2018 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier
Sams Club Distribution
Jacksonville, FL
09.2017 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Goodwill Industries Of Houston
Jacksonville, FL
06.2016 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Adapted to flexible schedules and worked additional shifts to align with business demands.
- Executed transactions involving cash, checks, and credit cards accurately.
Education
Sandalwood High School
05.2016
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Loading and unloading
References
Mrs. Pam Tharpe (802) 310-3964
Mr. Robert Okeafor (904) 210-5279
Timeline
Delivery Driver
First Coast Delivery Service Partners
02.2022 - 12.2024
Package Handler
FedEx
08.2019 - 11.2022
Customer Service Representative
Convergys
10.2018 - 05.2019
Cashier
Sams Club Distribution
09.2017 - 09.2018
Cashier
Goodwill Industries Of Houston
06.2016 - 08.2017
Sandalwood High School