Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heavenly Potts

Wallace,NC

Summary

Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Crew Team Member

Taco Bell
09.2022 - Current
  • Collaborated with team members to complete orders.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Operated register to process payments and collect cash payment for order totals.
  • Recorded orders by answering customer questions and entering requests in system.

Shift Lead

Speedway
03.2022 - 02.2023
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Analyzed sales figures and identified areas for improvement.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • secure adequate coverage and productive workflows.

Waitress/Hostess

Chinese Restaurant
02.2020 - 02.2022


  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Education

Associate Degree - Paralegal

Cape Fear Community College
Wilmington, NC

High School Diploma -

Wallace-Rose Hill High School
Teachey, NC
06.2017

Skills

  • Commercial Equipment Maintenance
  • Order Delivery Practices
  • Stocking and Replenishing
  • Verbal Communication
  • Handling Complaints
  • Drive-Thru Operation
  • Customer Engagement
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Training and Motivation
  • Order Management
  • Dependable and Cooperative
  • Spreadsheet Software
  • Hospitality and Accommodation

Timeline

Crew Team Member

Taco Bell
09.2022 - Current

Shift Lead

Speedway
03.2022 - 02.2023

Waitress/Hostess

Chinese Restaurant
02.2020 - 02.2022

Associate Degree - Paralegal

Cape Fear Community College

High School Diploma -

Wallace-Rose Hill High School

Similar Profiles

CREATE PROFILE
Heavenly Potts